---
title: "Pragati C. - Process Manager in Mumbai | Tal"
description: "Meet Pragati C., Process Manager at Eclerx Service Limited based in Mumbai."
image: "https://tal.club/meet/pragati-c/share-image"
---

# Pragati C\. on Tal

## Headline

Process Manager at Eclerx Service Limited

## About

KYC/AML Specialist \| Team Manager with 8\+ Years of experience With over 8 years of comprehensive experience in the KYC \(Know Your Customer\) and AML \(Anti\-Money Laundering\) domains, I have developed a deep understanding of regulatory compliance and risk management\. For the past 3 years, I have been leading and managing high\-performing teams, ensuring efficiency and compliance in all processes\. Key Highlights: Extensive experience in KYC/AML operations, ensuring adherence to regulatory standards\. Proven track record of successfully managing and mentoring teams to achieve organizational goals\. Expertise in process optimization, risk assessment, and regulatory reporting\. Strong leadership skills with a focus on fostering collaborative and productive work environments\. I am passionate about driving compliance excellence and supporting teams in navigating the ever\-evolving regulatory landscape\.

## Location

Mumbai

## Work experience

Process Manager at eClerx, May 2024 \- Present · 2 yrs 2 mos, Navi Mumbai, Maharashtra, India

Process Manager at eClerx Service Limited, Nov 2021 \- Present · 4 yrs 8 mos, Lead and manage a team of 20\+ professionals in the AML and KYC domain\. Oversee client queries, ensuring timely and accurate responses to maintain client satisfaction\. Monitor and manage SLAs, ensuring adherence to agreed timelines and quality standards\. Implement process improvements to enhance efficiency, reduce risks, and ensure compliance with regulatory requirements\. Develop and deliver training programs to upskill team members on AML and KYC\. Collaborate with cross\-functional teams to streamline workflows and improve overall operational performance\. Conduct regular performance reviews and provide constructive feedback to team members\. Prepare and present detailed reports on project status, SLA performance, and compliance metrics to senior management and clients\. Act as a key point of contact for clients, building and maintaining strong relationships to ensure ongoing satisfaction and business growth\.

Associate Process Manager at Eclerx Services Limited, Mumbai, Maharashtra, Nov 2021 \- May 2024 · 2 yrs 7 mos, Airoli, 4\.5 years of experience in AML/KYC \(Periodic review, Onboarding and Remediation\) which includes end\-to\-end Kyc, Adverse media, Sanctions, Pep Screening, Transaction Monitoring, FATCA & CRS Classification along with team handling\. Strong Knowledge of Public Database including Registries, Regulators, Exchange, Dun& Bradstreet \(DnB\),Orbis, Bank Almanac, Bloomberg, WorldCheck, LexisNexis etc\. A team player with good communication skills who enjoys new challenges and responsibilities\. Good in understanding client requirement to provide best solution\.

Sr\. AML\- KYC Analyst at Tech Mahindra, Oct 2020 \- Nov 2021 · 1 yr 2 mos, Pune Division, Maharashtra, India, Sr\. AML\- KYC Analyst

Senior Associate Analyst at Tech Mahindra, 2020 \- Nov 2021 · 1 yr 11 mos, Periodically evaluate existing Clients according to established policies and procedures\. Analyzed transactional data to identify risks, trends, and potential suspicious activities\. Conducted complex alert and case investigations, performed Enhanced Due Diligence \(EDD\), and drafted comprehensive Suspicious Activity Reports \(SARs\)\. Assessed risks based on evaluations of products, services, and client profiles, while collecting and verifying confidential client data through public and internal sources\. Conducted due diligence for new clients by requesting KYC information, reviewing and verifying documentation, and performing analytical risk assessments\. Carried out mandatory KYC screenings on customers, documenting all necessary information as per global KYC procedures\. Executed checks to identify politically exposed persons, sanctions, and adverse information on individuals and entities, and mitigated risks related to financial crime\.

KYC\- AML Analyst at Accenture in India, Nov 2019 \- Sep 2020 · 11 mos, India, AML\-KYC Analyst

## Education

Bachelors in Financial Market, Commerce, Mumbai University Mumbai

Maharishi

[View the original profile](https://tal.club/meet/pragati-c)

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