Pragati Singh profile photo 1 on Tal

Pragati Singh

Associate Consultant at KPMG|| certified atlassian administrator || Certified Azure Administrator

Prayagraj

5+ years of work experience

KPMG
Oct 20259 mosPresent

Gurugram

Delivered daily technical support to 100+ system users; trained new associates on troubleshooting and problem-solving protocols, reducing downtime by 30%. • Managed Identity & Access Management (IAM) across enterprise platforms — including role assignments, permissions, and LDAP-based directory integrations — implementing access control best practices that reduced unauthorized access incidents by 40% • Automated ---user provisioning via SCIM/Azure AD and management in Azure Active Directory using PowerShell scripts, streamlining onboarding and ensuring seamless integration with Azure AD and Atlassian Cloud. • Acted as Technical Consultant and Subject Matter Expert for enterprise tool onboarding (20+ tools); led discovery sessions with stakeholders to capture requirements, drove technical integration, and delivered solution architecture guidance end-to-end. • Handled high, critical, and priority incidents with timely status updates, ensuring swift resolution and minimal operational impact across the organization. • Conducted candidate screening and technical interviews; delivered product training as a Subject Matter Expert (SME) for new team members. • Maintained SLA compliance and generated Power BI reports to provide actionable insights to leadership.
KPMG
Jan 20232 yrs 10 mosOct 2025

Bengaluru, Karnataka, India

Delivered daily support to over 100+ system users, providing training on troubleshooting and problem-solving protocols to new associates enhance efficiency and reduce downtime by 30% • User Management: Skilled in managing user accounts and permissions, implementing best practices for security and access control to ensure compliance and reduce unauthorized access incidents by 40% • Automated the addition and management of user accounts in Azure Active Directory using PowerShell scripts, streamlining onboarding and ensuring integration with Azure AD and Atlassian Cloud platforms. • Collaborated with the Project management team to onboard over 20+ tools, independently managing both documentation and technical aspects of the integration process as the primary point of contact. • Managed outage disruptions and provided timely status updates to affected parties, handling high, critical, and priority incidents to ensure swift resolution and minimal operational impact. • Screening candidates and conducting interviews based on project requirements, as well as delivering product training as a SME.
KPMG International Limited
Jan 20233 yrs 6 mosPresent

Delivered daily technical support to 100+ system users; trained new associates on troubleshooting and problem-solving protocols, reducing downtime by 30%. Managed user accounts, roles, and permissions across enterprise platforms, implementing access control best practices that reduced unauthorized access incidents by 40%. Automated user account provisioning and management in Azure Active Directory using PowerShell scripts, streamlining onboarding and ensuring seamless integration with Azure AD and Atlassian Cloud. Led onboarding of 20+ tools in collaboration with the Project Management team, independently managing documentation, technical integration, and stakeholder communication. Handled high, critical, and priority incidents with timely status updates, ensuring swift resolution and minimal operational impact across the organization. Conducted candidate screening and technical interviews; delivered product training as a Subject Matter Expert (SME) for new team members. Maintained SLA compliance and generated Power BI reports to provide actionable insights to leadership.
Cognizant
Jun 20228 mosJan 2023

India

Cognizant
Jul 20211 yr 7 mosJan 2023

Provided daily technical support to 50+ end users, educating them on troubleshooting procedures and system protocols. Proposed technical feasibility solutions for new system designs and performance improvements, increasing First-Level Resolution (FLR) by 40%. Maintained CSAT above 95% by streamlining troubleshooting processes and improving communication between support teams and end users. Assisted with L1/L2 incident management, categorization, and timely escalation to minimize business impact. Delivered accurate and timely status updates to affected stakeholders during incidents and outages.
Cognizant
Jul 20211 yrJun 2022

Bengaluru, Karnataka, India

Education

Bachelor of Commerce - BCom, Accounting and Business/Management

professor Rajendra singh university

20173 yrs2020
kendriya vidyalaya

kendriya vidyalaya

200314 yrs2017

Join Pragati and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Pragati Singh on Tal

Headline

Associate Consultant at KPMG|| certified atlassian administrator || Certified Azure Administrator

About

☁️ Cloud & Technical Support Engineer | Azure AD | PowerShell Automation | ITSM | Incident Management With 5+ years of enterprise IT experience, I specialize in cloud infrastructure support, access governance, and IT operations — helping organizations maintain high availability and operational efficiency across complex, enterprise-scale environments. Currently at KPMG International, I manage end-to-end technical support for 100+ users daily, handling critical incidents, access control management via Azure Active Directory, and Identity & Access Management (IAM) workflows. I've streamlined user provisioning and onboarding through PowerShell automation, reducing manual effort and improving turnaround times on access requests. My experience spans across: 🔹 Microsoft Azure & Azure AD — user lifecycle management, conditional access, role-based access control (RBAC) 🔹 Incident & Problem Management — SLA adherence, root cause analysis, escalation handling 🔹 ITSM & ServiceNow — ticket management, change management, ITIL-aligned processes 🔹 PowerShell & Process Automation — scripting for operational efficiency and reduced manual workloads 🔹 Stakeholder Communication & SME Support — cross-functional collaboration, team training & mentoring Earlier at Cognizant Technology Solutions, I built a strong foundation in technical troubleshooting and service delivery, consistently achieving high customer satisfaction scores while improving first-call resolution rates. I hold certifications in AZ-104 (Microsoft Azure Administrator), AZ-900 (Microsoft fundamental) ITIL Foundation, ACP-620 (Jira Cloud), and Six Sigma Yellow Belt — a combination that bridges technical depth with process excellence. 🤝 Open to opportunities in Cloud Support, IT Operations, Azure Administration, or Technical Support Engineering roles — PAN India or remote. Let's connect!

Location

Prayagraj

Work experience

Associate Consultant at KPMG, Oct 2025 - Present · 9 mos, Gurugram, Delivered daily technical support to 100+ system users; trained new associates on troubleshooting and problem-solving protocols, reducing downtime by 30%. • Managed Identity & Access Management (IAM) across enterprise platforms — including role assignments, permissions, and LDAP-based directory integrations — implementing access control best practices that reduced unauthorized access incidents by 40% • Automated ---user provisioning via SCIM/Azure AD and management in Azure Active Directory using PowerShell scripts, streamlining onboarding and ensuring seamless integration with Azure AD and Atlassian Cloud. • Acted as Technical Consultant and Subject Matter Expert for enterprise tool onboarding (20+ tools); led discovery sessions with stakeholders to capture requirements, drove technical integration, and delivered solution architecture guidance end-to-end. • Handled high, critical, and priority incidents with timely status updates, ensuring swift resolution and minimal operational impact across the organization. • Conducted candidate screening and technical interviews; delivered product training as a Subject Matter Expert (SME) for new team members. • Maintained SLA compliance and generated Power BI reports to provide actionable insights to leadership.

Analyst at KPMG, Jan 2023 - Oct 2025 · 2 yrs 10 mos, Bengaluru, Karnataka, India, Delivered daily support to over 100+ system users, providing training on troubleshooting and problem-solving protocols to new associates enhance efficiency and reduce downtime by 30% • User Management: Skilled in managing user accounts and permissions, implementing best practices for security and access control to ensure compliance and reduce unauthorized access incidents by 40% • Automated the addition and management of user accounts in Azure Active Directory using PowerShell scripts, streamlining onboarding and ensuring integration with Azure AD and Atlassian Cloud platforms. • Collaborated with the Project management team to onboard over 20+ tools, independently managing both documentation and technical aspects of the integration process as the primary point of contact. • Managed outage disruptions and provided timely status updates to affected parties, handling high, critical, and priority incidents to ensure swift resolution and minimal operational impact. • Screening candidates and conducting interviews based on project requirements, as well as delivering product training as a SME.

Technical Support Engineer at KPMG International Limited, Jan 2023 - Present · 3 yrs 6 mos, Delivered daily technical support to 100+ system users; trained new associates on troubleshooting and problem-solving protocols, reducing downtime by 30%. Managed user accounts, roles, and permissions across enterprise platforms, implementing access control best practices that reduced unauthorized access incidents by 40%. Automated user account provisioning and management in Azure Active Directory using PowerShell scripts, streamlining onboarding and ensuring seamless integration with Azure AD and Atlassian Cloud. Led onboarding of 20+ tools in collaboration with the Project Management team, independently managing documentation, technical integration, and stakeholder communication. Handled high, critical, and priority incidents with timely status updates, ensuring swift resolution and minimal operational impact across the organization. Conducted candidate screening and technical interviews; delivered product training as a Subject Matter Expert (SME) for new team members. Maintained SLA compliance and generated Power BI reports to provide actionable insights to leadership.

System Engineer at Cognizant, Jun 2022 - Jan 2023 · 8 mos, India

Technical Support Engineer at Cognizant, Jul 2021 - Jan 2023 · 1 yr 7 mos, Provided daily technical support to 50+ end users, educating them on troubleshooting procedures and system protocols. Proposed technical feasibility solutions for new system designs and performance improvements, increasing First-Level Resolution (FLR) by 40%. Maintained CSAT above 95% by streamlining troubleshooting processes and improving communication between support teams and end users. Assisted with L1/L2 incident management, categorization, and timely escalation to minimize business impact. Delivered accurate and timely status updates to affected stakeholders during incidents and outages.

Programmer Analyst Trainee at Cognizant, Jul 2021 - Jun 2022 · 1 yr, Bengaluru, Karnataka, India

Education

Bachelor of Commerce - BCom, Accounting and Business/Management, professor Rajendra singh university

kendriya vidyalaya