Headline

Prouduct Manager| Business Operations & Strategy Execution | OKRs • Process Optimization • Cross-Functional Delivery

About

Results-driven **Product Operations / Business Analysis Leader** with 12+ years of experience translating healthcare and health-tech business needs into well-defined product requirements, scalable workflows, and measurable outcomes. Strong background in requirement analysis, stakeholder management, and Agile delivery across digital health, SaaS, and services-led platforms. **PROVEN IMPACT** * Led end-to-end requirement elicitation, analysis, validation, and documentation by collaborating with clinical, operational, and business stakeholders. * Authored and maintained BRDs, FRDs, functional specifications, use cases, user stories, and acceptance criteria to ensure clarity and regulatory alignment. * Managed and prioritised product backlogs and supported product and release roadmaps in Agile healthcare environments. * Modelled patient journeys, care workflows, and operational processes using BPMN, flowcharts, and As-Is / To-Be analysis to identify gaps and drive improvements. * Improved delivery timelines by **30%** through structured Agile cadences, backlog refinement, and cross-team coordination. * Planned and supported UAT, managed defects and change requests, and ensured functional accuracy prior to healthcare product releases. * Enabled faster and more informed decision-making through KPI dashboards, reporting, and data-driven insights. * Reduced operational bottlenecks and improved cost efficiency through process optimization and change management initiatives. **CORE EXPERTISE** Healthcare Requirement Analysis | BRD / FRD / FSD | Use Cases & User Stories | Acceptance Criteria | Product Backlog Management | Roadmapping | BPMN & Process Modeling | Patient Journey Mapping | As-Is / To-Be & Gap Analysis | Stakeholder Management | UAT & Change Management | Agile & Scrum | JIRA | Confluence | MS Visio | MS Excel | Leadership & Mentoring | Data-Driven Decision Making I bridge healthcare strategy and execution by combining analytical rigor with collaborative leadership, ensuring patient-centric, compliant, and scalable product outcomes.

Location

Pune City

AI stack

claude

codex

cursor

gemini

Work experience

AI Product Manager at Urban Counsellor, Sep 2024 - May 2026 · 1 yr 9 mos, Pune District, As an AI Product Manager, I led AI-driven features for Urban Counsellor’s digital mental health platform, focusing on clinical safety, compliance awareness, and responsible AI delivery in a purely software-based environment. Owned end-to-end product lifecycle for AI-based screening, triaging, and therapist-assist tools (no diagnostic claims). Ensured AI features stayed within clinical decision support boundaries, avoiding regulated diagnostic classification. Embedded risk management principles (ISO 14971–aligned) into product design to prevent potential user harm. Worked closely with clinical experts to validate AI outputs for safety, bias, and appropriateness. Integrated data privacy, consent, access control, and audit logging into AI workflows. Translated compliance and safety requirements into clear product requirements and Agile user stories. Monitored post-launch AI behaviour and user feedback to continuously improve safety and reliability. Delivered scalable, compliant-aware AI features in a pure software (SaMD-like) mental health platform. Helped build user and therapist trust by prioritising safety, transparency, and responsible AI usage.

AI Product Manager at LanguifyAI, Apr 2022 - Aug 2024 · 2 yrs 5 mos, Bengaluru, Karnataka, India, Partnered closely with founders to define product priorities, drive execution, and scale core business operations. Owned OKR planning and weekly review cadences to align product, growth, engineering, and operations teams. Led end-to-end execution of new product initiatives and feature launches, ensuring on-time delivery and market readiness. Improved internal workflows through automation and data-driven reporting, significantly reducing turnaround time. Collaborated cross-functionally to enhance sales enablement, user engagement, and retention across the product lifecycle. Drove high-impact projects focused on product efficiency, analytics, and sustainable growth outcomes.

Associate Product Manager at Urban Counsellor, Apr 2021 - Mar 2022 · 1 yr, Pune, Maharashtra, India, Product Strategy & Planning Support the Product Manager in defining product vision, roadmap, and quarterly goals aligned with Urban Counsellor’s mission. Translate business goals (user growth, bookings, counsellor utilization, retention) into clear product requirements. Assist in prioritising features based on user impact, business value, effort, and compliance needs (mental health & privacy). User & Market Research Conduct user research with clients, counsellors, psychologists, and internal teams to identify pain points. Analyse feedback from sessions, bookings, cancellations, drop-offs, and reviews. Track competitor platforms in online counselling, therapy marketplaces, and health-tech.

Business Analyst at Trigent Software Inc, Mar 2019 - Jan 2021 · 1 yr 11 mos, Bengaluru, Karnataka, India, Led requirement elicitation, analysis, validation, and documentation by collaborating with healthcare, clinical, and business stakeholders. Created and maintained BRDs, FRDs, use cases, user stories, and acceptance criteria for healthcare workflows including patient journeys, scheduling, records, and billing. Acted as a primary liaison between healthcare stakeholders and engineering teams to ensure accurate and compliant implementation. Performed As-Is / To-Be and gap analysis on healthcare processes to identify inefficiencies, risks, and improvement opportunities. Supported Agile and Scrum delivery through sprint planning, backlog refinement, prioritisation, and UAT coordination. Assisted in functional testing, defect management, change requests, and post-deployment support while ensuring data accuracy and quality.

Business Analyst at YASH Technologies, Mar 2017 - Dec 2018 · 1 yr 10 mos, Indore, Business & functional requirements (BRDs, FRDs, user stories) Stakeholder engagement from C-level to delivery teams Process mapping, gap analysis, and operating model design Data analysis, reporting, and insight generation Agile & Waterfall delivery environments Driving alignment between business strategy and execution

Education

B.E., Electronics, Rajiv Gandhi Prodyogiki Vishwavidyalaya