---
title: "Pradyumna Nath - Customer Experience Specialist in Noida | Tal"
description: "Meet Pradyumna Nath, Customer Experience Specialist | Product Support | Incident Response, Technical Troubleshooting | Resolving critical issues for SaaS users, improving customer satisfaction by 25% based in Noida."
image: "https://tal.club/meet/pradyumna-nath/share-image"
---

# Pradyumna Nath on Tal

## Headline

Customer Experience Specialist \| Product Support \| Incident Response, Technical Troubleshooting \| Resolving critical issues for SaaS users, improving customer satisfaction by 25%

## About

I am a Customer Experience Specialist \(Product Support\) with over four years of experience\. I excel at resolving complex technical issues and improving customer satisfaction\. My expertise includes efficient incident response, troubleshooting software bugs, and providing clear, actionable guidance to users\. I have a proven track record of reducing resolution times by 20% and increasing customer satisfaction scores by 15% through proactive problem\-solving and empathetic communication\. I analyze user feedback to identify product enhancements, leading to a 10% decrease in recurring issues\. Ready to experience seamless product support? Let's connect and ensure your users have an exceptional journey\.

## Location

Noida

## Work experience

Customer Experience Specialist at Brevo, Feb 2025 \- Present · 1 yr 5 mos, Noida, Uttar Pradesh, India · Hybrid

Senior Customer Experience Associate at Brevo, Feb 2024 \- Feb 2025 · 1 yr 1 mo, Noida, Uttar Pradesh, India · Hybrid

Customer Experience Associate at Brevo, Apr 2022 \- Feb 2024 · 1 yr 11 mos, Noida, Uttar Pradesh, India · Hybrid

Search & Rescue Associate at Amazon, Jan 2021 \- Apr 2022 · 1 yr 4 mos, Delhi, India

Customer Service Associate at Amazon, Sep 2018 \- Dec 2020 · 2 yrs 4 mos, On\-site

## Education

Bachelor's degree, Computer Science, Lovely Professional University

Higher Secondary Qualified, Kendriya Vidyalaya Sevoke Road

[View the original profile](https://tal.club/meet/pradyumna-nath)

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