Headline

Customer Experience Specialist | Product Support | Incident Response, Technical Troubleshooting | Resolving critical issues for SaaS users, improving customer satisfaction by 25%

About

I am a Customer Experience Specialist (Product Support) with over four years of experience. I excel at resolving complex technical issues and improving customer satisfaction. My expertise includes efficient incident response, troubleshooting software bugs, and providing clear, actionable guidance to users. I have a proven track record of reducing resolution times by 20% and increasing customer satisfaction scores by 15% through proactive problem-solving and empathetic communication. I analyze user feedback to identify product enhancements, leading to a 10% decrease in recurring issues. Ready to experience seamless product support? Let's connect and ensure your users have an exceptional journey.

Location

Noida

Work experience

Customer Experience Specialist at Brevo, Feb 2025 - Present · 1 yr 5 mos, Noida, Uttar Pradesh, India · Hybrid

Senior Customer Experience Associate at Brevo, Feb 2024 - Feb 2025 · 1 yr 1 mo, Noida, Uttar Pradesh, India · Hybrid

Customer Experience Associate at Brevo, Apr 2022 - Feb 2024 · 1 yr 11 mos, Noida, Uttar Pradesh, India · Hybrid

Search & Rescue Associate at Amazon, Jan 2021 - Apr 2022 · 1 yr 4 mos, Delhi, India

Customer Service Associate at Amazon, Sep 2018 - Dec 2020 · 2 yrs 4 mos, On-site

Education

Bachelor's degree, Computer Science, Lovely Professional University

Higher Secondary Qualified, Kendriya Vidyalaya Sevoke Road