Pradum Das
Monitoring Executive at Zicom Saas private limited.
Mumbai
3+ years of work experience
Aug 202511 mosPresent
Mumbai Metropolitan Region
Monitored CCTV surveillance systems across multiple bank branches to ensure safety, security, and
regulatory compliance.
Managed centralized surveillance systems and ensured 24/7 operational readiness.
Coordinated with branch staff and security personnel to handle security alerts and emergency
situations.
Ensured adherence to bank security policies and RBI compliance guidelines.
Maintained confidentiality of surveillance data and handled sensitive security information
responsibly.
Managed surveillance operations during rotational/night shifts, ensuring continuous monitoring and
rapid response to incidents.
Reduced incident response time by quick identification and escalation of security alerts.
Nov 20231 yr 10 mosAug 2025
On-site
Nov 20231 yr 10 mosAug 2025
Operate electronic surveillance systems to remotely monitor and secure ATMs using CCTV, sensors, and monitoring software.Detect and respond to suspicious activity to prevent theft, fraud, and ensure user safety
Maintain detailed incident reports and coordinate with relevant teams for quick issue resolution.Support ongoing improvements to security protocols and system efficiency through regular monitoring insights .On spot coordination with police and Bank in case of incidents via call and mails.
Nov 20221 yrOct 2023
Managed client relationships to drive customer satisfaction and long-term business engagement
Promoted and sold products by understanding client needs and presenting appropriate solutions
Maintained sales records, followed up on leads, and supported business growth initiatives
Education
Bachelor of Commerce
University of Mumbai
20251 yr2026
12
Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)
20191 yr2020
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