Headline

Process Trainer

About

Results-driven Learning & Development and Business Development professional with 6+ years of experience in corporate training, client engagement, and revenue growth. Skilled in Training Needs Identification (TNI), onboarding, and performance improvement, along with driving B2B/B2C business opportunities, client acquisition, and relationship management. Proven ability to design impactful training programs aligned with business KPIs while contributing to brand growth through strategic initiatives, market research, and end-to-end project execution

Location

Mumbai Metropolitan Region

Work experience

Corporate Trainer at Digitide, Aug 2024 - Nov 2025 · 1 yr 4 mos, Navi Mumbai, Maharashtra, India, Delivered high-impact training for voice and non-voice BPO processes, driving performance through product, customer service, and compliance modules. Assessed and improved competency via evaluations and mock audits, aligned outcomes with operational targets, and strengthened retention through structured SOPs and refresher programs.

Trust and safety new associate at Accenture, Apr 2020 - Jan 2024 · 3 yrs 10 mos, Navi Mumbai, Maharashtra, India, Processed high volumes of language transactions with strong accuracy and attention to detail. Proficient in content moderation and translation tools, with experience collaborating across teams to ensure timely, compliant delivery. Strong communication skills with a customer-focused approach and solid understanding of industry standards.

Associate at Accenture, Apr 2020 - Jan 2024 · 3 yrs 10 mos, Mumbai, Maharashtra, India

Education

Bsc, University of Mumbai

Hsc, Computer Science, Dyandeep seva mandals high school