Headline

Senior Director, Engineering Albertsons Companies India| GCC Leader | Infrastrcture Engineering| Product Engineering | Platform Engineering | SRE & AIOps |

About

I build and scale reliable engineering systems that power always-on business environments. Over the past 20+ years, I’ve worked across Product Engineering, Platform Engineering, Infrastructure Engineering , Observability and AIOps transformation with one consistent focus and that’s building systems that teams and businesses can depend on. I have worked on bsuiness startegic intiatives, Resiliency and operational efficiency initiatives. At Albertsons Companies India, we are strengthening the engineering and operational foundations that power seamless retail experiences. I’m particularly interested in how engineering discipline and people-first operations come together to create resilient systems.

Location

Greater Bengaluru Area

AI stack

claude code

claude

codex

github copilot

langgraph

openai

Work experience

Senior Director, Engineering at Albertsons Companies India, Feb 2026 - Present · 8 mos, Bengaluru, Karnataka, India

Senior VP(Executive Manager), Payment Technology at Commonwealth Bank, Dec 2021 - Jan 2026 · 4 yrs 2 mos, Bangalore Urban, Karnataka, India, Leading Payment Technology at scale (250 team members), managing cross-functional teams including Engineers (Development, Quality, Systems, and Security), Business Analysts, Agile Coaches, Product Owners, and Production Support.

Head Operations Tooling at Societe Generale Global Solution Centre, Feb 2019 - Nov 2021 · 2 yrs 10 mos, Bengaluru, Karnataka, India, Command Center Operations • Responsible for 24*7 infrastructure monitoring team. Monitoring include alerts, incidents and requests Monitoring & Scheduling Tools • Management of monitoring & scheduling tools on the infrastructure and application scope • Management of hypervisors for the centralization or correlation of alerts • Responsible for administration and support of monitoring tools- Patrol, Nimsoft, Nagios, SCOM, BEM hypervisor and many custom tools for Paris, Asia and AMER regions • Responsible for scheduling tools administration of tools- Autosys, Control-M, Atomic, $Universe • Management of scheduling tools for both technical requirements and business requirements • Responsible for Incidents, Requests, changes and DR • Successfully completing Zabbix Open Source migration project • Project started for Job schedule Open Source migration project Automation & AIOps • Reduce manual efforts through automation and develop tools for command center, Risk & Control tower operations • Using Machine learning for improvement in the area of Support and Operations. 4 Solutions in production(Batch Jobs forecaster, Automatic ticket routing, Change Predictor, Smart Inc processor/self-healing, Smart Alert Scanner)

Senior Manager at Altisource Technology, Dec 2014 - Feb 2019 · 4 yrs 3 mos, India, Monitoring Operations • Responsible for defining and implementing standard procedure and practices for operation of 24*7 monitoring team and supervise the team. • Resolution of Level 1 Issues Monitoring Engineering • Responsible for maintenance and availability of Application Monitoring tools • Participate in Root Cause Analysis for Incidents and scaling /performance engineering initiatives Production Support & Deployment • Resolution of Level 2 Production Issues- Application up-time, response • Deployment of web based Products

Manager,Delivery Services at Target, 2012 - 2014 · 2 yrs, Bengaluru, Karnataka, India, Problem Management • Manage the Problem through the Problem Lifecycle & adherence to problem management process • Ensure data integrity by updating all aspects of the Problem following resolution including CIs, Classifications, Solutions, related Incidents and related Changes • Own the Problem summary and can provide a status overview (can give the “elevator speech” summarizing what’s going on) • Partner with the appropriate Problem Analyst for technical details • Own escalations as necessary through the Problem Management lifecycle • Registering Problem records & provides supporting data such as descriptions, related Incidents and Problem categorization • Acts as the point of contact for Problem Management • Provide suggestions for improvement and act as an advocate for the Problem Management process Incident Management • Establishing/Driving/Maintaining statistically sound measures of Incident record data integrity • Driving Incident Management process adherence, as well as process maturity (i.e., process versus practice) • Education and Communication content for the Incident Management process (i.e., Release notes, Job Aids, Learning Week) • Process Owner role – to serve as the definitive subject matter expert to Incident, for points of clarification • Client relationship management, ensuring that key clients understand and support the Incident process / goals. • Own escalations as necessary through the incident Management lifecycle • Improvise & maintain the SLA compliance for the team.

Project Lead at Target, Aug 2011 - Apr 2012 · 9 mos, Bangaon, West Bengal, India, Monitoring • Managing global monitoring team which has three sub teams(Optimization, Services, 24x7 Operations) • Gathering monitoring requirements, optimize monitors, conduct trend analysis and improve effectiveness. • Manage Monitor request intake, design & provision for new monitor requests / alerts, tool configuration management / tuning (dashboards, reports) & validate monitors. • Watch the Glass, conduct manual monitoring tasks to create incidents & publish dashboards • Automating manual monitor tasks- executed as a project with developers.

Education

Master of Business Administration (M.B.A.), Human Resources Management and Services, IBMR, Bangalore

Certificate In Computing, Indira Gandhi National Open University