Headline

Associate Manager @ Navi | Customer Success, Enhancing Processes.

About

Navi benefits from my role as an Associate Manager, where I focus on enhancing customer satisfaction and optimizing operations processes. My work revolves around supporting teams to drive improvements and deliver solutions aligned with organizational goals. I hold a Bachelor of Business Administration from Bangalore University, with additional studies in International Business from Govt First Grade College Kanakapura. Proficient in Kannada,English academic and professional background equips me to strategically address challenges and contribute to operational excellence.

Location

Greater Bengaluru Area

AI stack

gemini

ChatGPT

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Work experience

Associate Manager at Navi, May 2022 - Present · 4 yrs 6 mos, Bengaluru, Karnataka, India, I played a pivotal role in the housing loan sector at Navi, focusing on customer success and process improvement. • Improved the housing loan disbursement process, leading to enhanced operational efficiency. • Solved customer problems end-to-end, ensuring a seamless experience throughout their journey. • Developed strong problem-solving and customer service skills in a fast-paced startup environment.

Education

Bachelor of Business Administration, Business Administration and Management, General, bangalore university

Bachelor of Business Administration, International Business, Govt first grade college kanakapura