Headline

Senior Technical Program Manager | AI Systems • Cloud Platforms • FinOps • Reliability Engineering | Driving Scalable, Secure & Profitable Systems | PMP

About

Senior Technical Program Manager with 15+ years of experience driving large-scale cloud platform, AI/ML, and regulated system programs from strategy to execution. I specialize in translating complex technical initiatives into scalable, reliable, and financially optimized systems. My work sits at the intersection of platform engineering, FinOps, compliance, and AI system delivery, ensuring that systems are not just built — but operate efficiently at scale. Over the years, I have: Delivered and scaled multi-region cloud platforms supporting enterprise workloads across AWS, Azure, and hybrid environments Led AI/ML system deployments and integrations across global markets, improving decision systems and operational efficiency Driven FinOps initiatives, enabling cost visibility, resource tagging, and margin optimization across cloud platforms Established release governance, reliability programs, and DR strategies, improving system resilience and predictability Managed regulated environments (PCI-DSS, RBI, SOC2) ensuring audit readiness and secure platform operations I am known for bringing structure to ambiguity, aligning cross-functional teams across engineering, product, finance, and compliance, and driving execution with strong program governance. Currently focused on: AI-enabled platform systems and operationalization Scalable program execution across cloud and data platforms Cost-aware architecture and FinOps maturity Reliability, resilience, and enterprise-grade system readiness The value I bring: making complex AI and cloud systems work safely, scalably, and profitably.

Location

Bengaluru

AI stack

antigravity

claude

codex

gemini

github copilot

hugging face

Work experience

Senior Technical Program Manager at IBM, Sep 2025 - Present · 1 yr 2 mos, Bengaluru, Karnataka, India, Leading large-scale platform programs across cloud infrastructure, reliability, and FinOps, enabling enterprise-grade infrastructure lifecycle management across multi-cloud environments. Program Ownership & Execution Own end-to-end delivery of complex platform initiatives across DR, Perf-Scale and FinOps, from charter to execution Drive roadmap execution across HCP Platform, Terraform Policy, and Boundary, partnering with Engineering, Product, and Design Translate strategic priorities into structured execution plans, milestones, and measurable outcomes Platform Reliability & Scale Led transition from multi-AZ to multi-region architecture, strengthening platform resilience and availability Established and expanded reliability programs, enabling structured onboarding and improved system stability Drove pre-GA performance and scale validation practices, improving production readiness for SaaS offerings FinOps & Cost Optimization Partnered with FinOps and cloud providers to implement cost optimization strategies and governance cadences Led resource tagging initiatives, enabling product-level cost visibility and creation of revenue vs margin dashboards Improved financial transparency and decision-making across platform operations Compliance & Release Excellence Governed centralized release management processes (RFCs, PLCs, rollout/back plans) achieving ~95–100% schedule adherence Led PCI-DSS audit readiness and successful DR testing and compliance validation Enabled structured governance across platform lifecycle, balancing speed with control Execution Systems & Leadership Built real-time executive dashboards (JIRA, Confluence, Monday) to drive visibility, accountability, and decision velocity Established scalable frameworks for planning, estimation, and dependency management, improving OKR predictability Led cross-geo stakeholder alignment across EPD, Legal and FinOps Conduct MBRs and leadership reviews, surfacing risks early and enabling faster decision-making

Senior Technical Program Manager at HashiCorp, Feb 2025 - Aug 2025 · 7 mos, Bengaluru, Leading large-scale platform programs across cloud infrastructure, reliability, and FinOps, enabling enterprise-grade infrastructure lifecycle management across multi-cloud environments. Program Ownership & Execution Own end-to-end delivery of complex platform initiatives across DR, Perf-Scale and FinOps, from charter to execution Drive roadmap execution across HCP Platform, Terraform Policy, and Boundary, partnering with Engineering, Product, and Design Translate strategic priorities into structured execution plans, milestones, and measurable outcomes Platform Reliability & Scale Led transition from multi-AZ to multi-region architecture, strengthening platform resilience and availability Established and expanded reliability programs, enabling structured onboarding and improved system stability Drove pre-GA performance and scale validation practices, improving production readiness for SaaS offerings FinOps & Cost Optimization Partnered with FinOps and cloud providers to implement cost optimization strategies and governance cadences Led resource tagging initiatives, enabling product-level cost visibility and creation of revenue vs margin dashboards Improved financial transparency and decision-making across platform operations Compliance & Release Excellence Governed centralized release management processes (RFCs, PLCs, rollout/back plans) achieving ~95–100% schedule adherence Led PCI-DSS audit readiness and successful DR testing and compliance validation Enabled structured governance across platform lifecycle, balancing speed with control Execution Systems & Leadership Built real-time executive dashboards (JIRA, Confluence, Monday) to drive visibility, accountability, and decision velocity Established scalable frameworks for planning, estimation, and dependency management, improving OKR predictability Led cross-geo stakeholder alignment across EPD, Legal and FinOps Conduct MBRs and leadership reviews, surfacing risks early and enabling faster decision-making

Technical Program Manager at JUSPAY, Apr 2022 - Sep 2024 · 2 yrs 6 mos, Bengaluru, Karnataka, India, Led platform, security, and cost optimization programs for high-scale payment infrastructure, supporting regulated environments and enterprise merchants. Platform & Infrastructure Programs Managed AWS-based microservices platform operations, balancing performance, scalability, and cost Led product deployment, integration, and merchant onboarding across distributed systems Partnered with SRE teams to manage infra provisioning, scaling policies, and system dependencies FinOps & Cost Optimization Drove org-wide cost optimization initiatives, achieving savings of ~₹70L Implemented resource optimization and usage governance practices, improving cost efficiency at scale Security & Compliance (GRC Exposure) Led PCI-DSS and RBI audit programs, ensuring regulatory compliance across systems Drove VAPT remediation, source code review fixes, and infra security improvements Maintained strong security posture (AWS Security Hub >80%) Program Execution & Operations Owned end-to-end program delivery across product launches, audits, and internal automation initiatives Led RCA, incident/problem management, and change management for platform stability Managed cross-functional coordination across Product, Engineering, InfoSec, and Business teams Process & Execution Excellence Introduced SOPs, automation initiatives, and operational frameworks to reduce manual overhead Led sprint ceremonies, planning, and execution tracking as Scrum Master Managed SRE teams including capacity planning, workload prioritization, and performance management

Product Integration Manager at Scienaptic Systems, May 2019 - Apr 2022 · 3 yrs, Greater Bengaluru Area, Led deployment and integration of AI/ML-based credit decisioning platforms across global financial institutions, driving scalable and compliant system implementations. AI/ML Platform Delivery Delivered 49 production-grade AI/ML underwriting systems across US, India, and APAC Managed end-to-end lifecycle: integration, configuration, UAT, deployment, and post-production support Enabled adoption of decision engines, modeling platforms, and data-driven workflows System Integration & Architecture Integrated with enterprise systems including LOS, credit bureaus, and financial data sources Built transformation and integration layers using Python APIs, JSONata, and JMESPath Supported deployments across AWS, Azure, and on-prem environments Program Management & Execution Owned delivery planning, resource allocation, and stakeholder coordination across multiple client programs Standardized deployment frameworks and integration patterns, improving scalability and onboarding speed Led cross-functional execution across Engineering, Data, and Client teams Post-Deployment & Performance Managed system performance, model outcomes, and change requests Led incident, problem, and change management for production systems Built analytics dashboards (Mongo Charts) for performance tracking and insights Compliance & Governance Supported PCI-DSS and SOC2 audits, ensuring compliance in regulated environments Managed VA/PT remediation and security alignment across deployments Team Leadership & Development Led distributed teams with ownership of resource planning, shift management, performance reviews, and training Built a strong delivery culture through mentoring, upskilling, and structured performance tracking

NOC Manager at CSS Corp, Aug 2018 - May 2019 · 10 mos, Bangalore, Led 24/7 Network Operations Center (NOC) for AWS-based CPaaS platform, ensuring high availability, incident response excellence, and operational scalability. NOC Operations & Reliability Managed real-time monitoring and incident response for cloud infrastructure and platform services Owned escalation management, outage handling, and customer communication during critical incidents Ensured high service uptime through proactive alerting, issue triaging, and resolution workflows Service Management & Process Excellence Conducted periodic service reviews (weekly/monthly/quarterly) with clients and internal stakeholders Analyzed ticket trends to identify systemic issues and drive continuous service improvements Reviewed and enhanced SOPs and knowledge base (KB) articles to improve operational efficiency Automation & Operational Efficiency Led initiative to convert NOC runbooks into Ansible-based automation playbooks, reducing manual effort Improved alert handling and response time through automation and workflow optimization Security & Compliance Drove VA/PT remediation programs, strengthening platform security posture Ensured adherence to operational and compliance standards across infrastructure environments Team Leadership & Development Led distributed teams with ownership of resource planning, shift management, performance reviews, and training Built a strong delivery culture through mentoring, upskilling, and structured performance tracking

Education

B.E, Electronics and communication, PACE

P.U.C P.C.M.B, Govt. PU college, hassan Karnataka PU

Public links

github: https://github.com/pradeep-tnaik