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Pradeep Soundalgekar

Technology Lead at Infosys

Pune/Pimpri-Chinchwad Area

8+ years of work experience

Infosys
Oct 20241 yr 8 mosPresent

Pune, Maharashtra, India

Responsibilities: o Lead L2/L3 production support and Site Reliability Engineering (SRE) for high-availability banking applications handling large transaction volumes. o Own end-to-end incident management for Sev-1/Sev-2 issues including triage, impact analysis, stakeholder communication, resolution, and permanent resolution. o Perform in-depth Root Cause Analysis (RCA) using application logs, JVM metrics, thread dumps, heap dumps, and database performance reports. o Drive proactive monitoring and alerting strategies using Splunk, Kibana, Grafana, and custom health checks to detect issues before customer impact. o Collaborate closely with development teams to implement permanent fixes, performance improvements, and code optimizations. o Implemented reliability improvements that reduced critical incidents and improved system uptime. o Mentor junior engineers and conduct KT sessions to improve team efficiency and support readiness and SOPs. o Ensure compliance with ITIL, audit, and regulatory requirements in BFSI environments.
Infosys
Oct 20222 yrsSep 2024

Pune, Maharashtra, India

Responsibilities: o Provided L2 production support for cards and payments processing applications in BFSI domain. o Investigated production incidents related to transaction failures, batch job issues, performance degradation, and data inconsistencies. o Created automation utilities to reduce manual monitoring and support effort. o Analyzed application logs, database logs, and monitoring alerts to identify root causes and implement corrective actions. o Coordinated with onshore/offshore teams, business users, and vendors during major incidents and planned maintenance activities. o Supported production releases, including pre-deployment checks and post-release validation. o Followed ITIL processes for incident, problem, and change management using ServiceNow/JIRA. o Prepared RCA documents and preventive action plans to avoid recurrence of issues.
Infosys
Jul 20211 yr 3 mosSep 2022

Pune, Maharashtra, India

Responsibilities: o Supported Java-based backend applications for banking clients in a 24x7 production environment. o Handled production incidents related to application crashes, performance degradation, and database connectivity issues. o Performed log analysis, SQL troubleshooting, and performance tuning to resolve production issues. o Created shell scripts and small automation utilities to reduce manual monitoring and support effort. o Participated in disaster recovery (DR) drills, failover testing, and audit support activities. o Maintained runbooks, SOPs, and operational documentation.
Atos Syntel
Nov 20182 yrs 9 mosJul 2021

Pune, Maharashtra, India

Responsibilities : o Working closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance of the application. o Improving system performance by making proactive adjustments and resolving bugs. o Investigating issues and defects to determine problem root cause and formulate corrective action recommendations. o Revising, modularizing and updating the code bases to improve the application functionality and performance. o Coordinating with development team and client on product development, application support plans, and prototype programs. o Supported software integration and implemented maintenance enhancements.
Atos Syntel
Nov 20182 yrs 8 mosJun 2021

Working closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance of the application.
PTC
Jul 20171 yr 1 moJul 2018

Pune, Maharashtra, India

Responsibilities : o Worked in a team of 3 interns and 6 software engineers for the Parametric Technology Corporation (PTC) product “PTC Creo” (CAD), for maintaining and developing new APIs by updating code bases using C, C++ and Java. o Worked on an individual automation project for the product “PTC Creo” using languages: Python, Flask Framework, Apache server, HTML, Javascript. o Description of the individual project : This web application will find out API Details, Source code of the APIs used, Deprecated APIs, New APIs and License APIs automatically by a click. Tracking of API changes in two different version of Creo can be done automatically by selection two Creo versions. This will reduce the work and time consumption in new release of any Creo version as the result of the difference between versions achieved in no time by selecting the Creo versions.

Education

Sinhgad Institute Of Management

Master of Computer Applications, Computer Applications

Sinhgad Institute Of Management

20153 yrs2018

Bachelor Of Computer Applications, Computer Applications.

Progressive Education Societys Modern College of Arts, Science and Commerce, Shivajinagar, Pune 411005

20123 yrs2015

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Headline

Technology Lead at Infosys

About

• An enthusiastic and highly motivated Software Engineer with 7+ years of successful experience in software development and operations. • A supportive team member who enjoys a challenging, fast-paced work environment. • Recognized consistently for performance excellence and contribution for resolving problems and improving customer/client satisfaction. • Ability to learn and adapt new technologies with any kind of working environment quickly. • Willing to work at any location.

Location

Pune/Pimpri-Chinchwad Area

Work experience

Technology Lead at Infosys, Oct 2024 - Present · 1 yr 8 mos, Pune, Maharashtra, India, Responsibilities: o Lead L2/L3 production support and Site Reliability Engineering (SRE) for high-availability banking applications handling large transaction volumes. o Own end-to-end incident management for Sev-1/Sev-2 issues including triage, impact analysis, stakeholder communication, resolution, and permanent resolution. o Perform in-depth Root Cause Analysis (RCA) using application logs, JVM metrics, thread dumps, heap dumps, and database performance reports. o Drive proactive monitoring and alerting strategies using Splunk, Kibana, Grafana, and custom health checks to detect issues before customer impact. o Collaborate closely with development teams to implement permanent fixes, performance improvements, and code optimizations. o Implemented reliability improvements that reduced critical incidents and improved system uptime. o Mentor junior engineers and conduct KT sessions to improve team efficiency and support readiness and SOPs. o Ensure compliance with ITIL, audit, and regulatory requirements in BFSI environments.

Technology Analyst at Infosys, Oct 2022 - Sep 2024 · 2 yrs, Pune, Maharashtra, India, Responsibilities: o Provided L2 production support for cards and payments processing applications in BFSI domain. o Investigated production incidents related to transaction failures, batch job issues, performance degradation, and data inconsistencies. o Created automation utilities to reduce manual monitoring and support effort. o Analyzed application logs, database logs, and monitoring alerts to identify root causes and implement corrective actions. o Coordinated with onshore/offshore teams, business users, and vendors during major incidents and planned maintenance activities. o Supported production releases, including pre-deployment checks and post-release validation. o Followed ITIL processes for incident, problem, and change management using ServiceNow/JIRA. o Prepared RCA documents and preventive action plans to avoid recurrence of issues.

Senior System Engineer at Infosys, Jul 2021 - Sep 2022 · 1 yr 3 mos, Pune, Maharashtra, India, Responsibilities: o Supported Java-based backend applications for banking clients in a 24x7 production environment. o Handled production incidents related to application crashes, performance degradation, and database connectivity issues. o Performed log analysis, SQL troubleshooting, and performance tuning to resolve production issues. o Created shell scripts and small automation utilities to reduce manual monitoring and support effort. o Participated in disaster recovery (DR) drills, failover testing, and audit support activities. o Maintained runbooks, SOPs, and operational documentation.

Associate Consultant at Atos Syntel, Nov 2018 - Jul 2021 · 2 yrs 9 mos, Pune, Maharashtra, India, Responsibilities : o Working closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance of the application. o Improving system performance by making proactive adjustments and resolving bugs. o Investigating issues and defects to determine problem root cause and formulate corrective action recommendations. o Revising, modularizing and updating the code bases to improve the application functionality and performance. o Coordinating with development team and client on product development, application support plans, and prototype programs. o Supported software integration and implemented maintenance enhancements.

Software Engineer at Atos Syntel, Nov 2018 - Jun 2021 · 2 yrs 8 mos, Working closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance of the application.

Research And Development Intern at PTC, Jul 2017 - Jul 2018 · 1 yr 1 mo, Pune, Maharashtra, India, Responsibilities : o Worked in a team of 3 interns and 6 software engineers for the Parametric Technology Corporation (PTC) product “PTC Creo” (CAD), for maintaining and developing new APIs by updating code bases using C, C++ and Java. o Worked on an individual automation project for the product “PTC Creo” using languages: Python, Flask Framework, Apache server, HTML, Javascript. o Description of the individual project : This web application will find out API Details, Source code of the APIs used, Deprecated APIs, New APIs and License APIs automatically by a click. Tracking of API changes in two different version of Creo can be done automatically by selection two Creo versions. This will reduce the work and time consumption in new release of any Creo version as the result of the difference between versions achieved in no time by selecting the Creo versions.

Education

Master of Computer Applications, Computer Applications, Sinhgad Institute Of Management

Bachelor Of Computer Applications, Computer Applications., Progressive Education Societys Modern College of Arts, Science and Commerce, Shivajinagar, Pune 411005