Headline

Revenue Operations Leader | RevOps · GTM Systems · Forecasting & Revenue Analytics | Built RevOS (Lead-to-P&L) | Fintech (Bureau · CRED · Razorpay)

About

Most companies don't have a revenue problem — they have a revenue visibility problem. They can't see how a lead turns into profit. That's the gap I close. I'm a Revenue Operations leader with 9+ years across finance, sales, strategy, and fraud operations — built inside three of India's most respected fintechs: Bureau, CRED, and Razorpay. At Bureau, I was the first operations hire and built the function from the ground up into a 3-person team. I designed and built RevOS — a Revenue Operating System that maps the complete Lead-to-P&L lifecycle, connecting every lead to its downstream revenue, cost, and margin. The impact: • Forecast accuracy improved from 60% to 92% • Reporting cycle cut from 4 days to 15 minutes • ~$100K in revenue recovered from funnel leakage • Lead-to-opportunity conversion up 10%; sales cycle reduced by 45 days • Operational costs cut 30% through automation • One real-time source of truth for a $7.5M–$10M ARR business Earlier, at CRED I ran high-volume payment operations and reconciliation at 99% settlement accuracy. At Razorpay I drove payments-funnel analytics and fraud-risk tuning — lifting transaction success rates 18% and cutting disputes/chargebacks 32%. What I do, in plain terms: • Turn fragmented spreadsheets and dashboards into one governed source of truth • Build forecasting, pipeline, and pricing systems leaders can trust • Find and fix revenue leakage across lead → cash → margin • Partner with Finance on the metrics boards care about: ARR, NRR, CAC, unit economics Tools: SQL · Power BI · Tableau · CRM (Salesforce / HubSpot) My edge is range. Finance ops taught me rigor. Fraud ops taught me to find what's hiding in the data. Sales and strategy ops taught me how revenue is won. RevOps is where it all compounds. I'm now focused on leading Revenue Operations end-to-end for a high-growth SaaS or fintech company building the operating system for its next stage of scale. 📩 pradeep@udaanepay.club

Location

Bengaluru

AI stack

claude code

elevenlabs

notion

openai

railway

ChatGPT

Work experience

Senior Manager - Revenue & Strategy Operation at Bureau, Jan 2026 - Present · 9 mos, Greater Bengaluru Area, Own the end-to-end revenue operating model for Bureau — pipeline, forecasting, pricing, and GTM reporting — as the operational backbone for a $7.5M–$10M ARR business. Key contributions: • Architect and owner of RevOS, Bureau's Revenue Operating System mapping the full Lead-to-P&L lifecycle — the single source of truth for revenue, cost, and margin. • Improved forecast accuracy from 60% to 92% and cut reporting cycle time from 4 days to 15 minutes. • Recovered ~$100K in revenue by identifying and closing funnel leakage points. • Lifted lead-to-opportunity conversion 10% and reduced sales cycle by 45 days through funnel and routing redesign. • Built deal desk, pricing, and approval workflows that protect margin and speed up quote turnaround. • Partner with Finance on ARR, NRR, CAC, and unit-economics reporting used by leadership and the board. • Lead a 3-person operations team — built from the ground up as Bureau's first operations hire — and own the CRM, BI, and automation roadmap.

Assistant Manager - Strategy & Revenue Operations at Bureau, Jan 2023 - Dec 2025 · 3 yrs, India, Built Bureau's revenue and strategy operations function from the ground up — the foundation that became RevOS. • Designed and developed RevOS, a Revenue Operating System mapping the end-to-end Lead-to-P&L lifecycle across marketing, sales, and finance. • Cut operational costs 30% by automating manual reporting and reconciliation workflows. • Built sales forecasting and pricing models, plus KPI dashboards in SQL, Power BI, and Tableau for revenue and sales tracking. • Set up performance benchmarking and retrospectives to drive continuous process improvement. • Supported global expansion by standing up scalable operations processes for new markets. • Owned customer go-live tracking and cross-functional handoffs.

Assistant Manager - Bizops at Bureau, Jul 2022 - Dec 2022 · 6 mos, Bengaluru, Karnataka, India, First operations hire at Bureau — established the company's day-to-day business operations cadence. • Set up a weekly cross-functional operating rhythm to keep all BAU activity running smoothly. • Delivered weekly business updates and performance reporting to senior leadership. • Tracked and improved customer experience and timely delivery of services. • Built the operational foundation that scaled into Bureau's revenue operations function.

Payments Operation at CRED, Jul 2020 - Jan 2022 · 1 yr 7 mos, Bengaluru, Karnataka, India, Owned payment operations, reconciliation, and fraud/risk for CRED's high-volume payments stack. • Maintained 99% settlement accuracy across payment rails by ensuring rail liquidity and resolving gateway-level payment and refund issues. • Drove 100% reconciliation of Auto Debit and NACH registrations/debits, and automated reconciliation processes to cut manual effort. • Cut disputes and chargebacks 32% — handling chargeback requests within TAT, preventing incorrect debits, and eliminating pre-arbitration cases. • Built fraud risk-assessment matrices and templates; acted on suspicious transactions and coordinated with Cyber Police, banks, payment gateways, and legal. • Reported on operational loss and key BAU metrics, recommending mitigation strategies to protect organizational assets.

Finance Analyst at Razorpay, Jan 2019 - Jul 2020 · 1 yr 7 mos, Bengaluru, Karnataka, India, Drove payments-funnel analytics and reconciliation across Razorpay's gateway infrastructure. • Improved transaction success rate 18% by analyzing payout/settlement variance and partnering with banking and tech teams on corrective fixes. • Ran daily FTR reconciliation and refund-validation monitoring across 50+ payment gateways, proactively re-initiating failed refunds. • Resolved merchant, bank, and customer issues end-to-end, working closely with the Banking Alliance team on payments, refunds, and payouts. • Built monitoring and reporting that became the team's decision layer for settlement and gateway performance.

Senior Sales Executive at CarWale, Feb 2018 - Dec 2018 · 11 mos, kerala

Relations Manager at IDBI Federal Life Insurance, Jul 2017 - Dec 2017 · 6 mos, Kochi, Kerala, India, Managed client relationships and policy and finance operations with strict regulatory compliance. First professional role — the operational grounding that launched a career across fintech finance, fraud, and revenue operations.

Education

Master of Business Administration - MBA, Finance and Marketing, NEHRU COLLEGE OF ENGINEERING AND RESEARCH CENTRE, PAMBADY

Bachelor of Commerce (B.Com.), Income Tax Law and Practices, Auditing, Management Accounting, Financial Accounting, Cost accounting, University of delhi