Pradeep V
Quality Assurance Analyst at iEnergizer
Greater Bengaluru Area
< 1 year of work experience
Jan 202610 mosPresent
Bengaluru, Karnataka, India
* Conducted quality audits, monitored agent performance, and identified process and compliance gaps.
• Provided feedback through coaching, quality sessions, briefings, and calibration sessions to improve service quality.
• Tracked quality trends, performed ticket hygiene checks, and supported process improvements and escalations.
- NowPresent
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