Headline

Senior Customer Success Manager | Enterprise SaaS | Customer Retention & Expansion | Adoption & Value Realization | Strategic Accounts

About

As a Senior Customer Success Manager at Scrut Automation, I specialize in driving customer engagement and satisfaction by leveraging my ITIL Foundation V3 certification and expertise in training, cybersecurity, and data conversion. With over 1.5 years in this role, I have focused on ensuring seamless client onboarding and supporting tailored solutions to meet customer needs. My commitment to fostering strong client relationships and empowering teams through training aligns with the organization's goal of delivering exceptional outcomes. By collaborating with cross-functional teams, I help enhance our collective capabilities, ensuring we consistently meet and exceed client expectations in a rapidly evolving business environment.

Location

Greater Bengaluru Area

AI stack

gemini

ChatGPT

Wispr Flow

Work experience

Senior Customer Success Manager at Scrut Automation, Oct 2024 - Mar 2026 · 1 yr 6 mos, Bengaluru

Partner Success Manager at BeFocussBiz Pvt Ltd, May 2019 - Oct 2024 · 5 yrs 6 mos, Bangalore, Customer Lifecycle Management: Led customer success activities across the Land, Adopt, Expand, and Renew lifecycle, driving onboarding, product adoption, retention, and expansion across Enterprise Customers. Revenue Expansion: Successfully positioned and sold BefocussBiz offerings, including franchise solutions, contributing to 15%+ expansion revenue within the managed customer portfolio Partner Enablement: Designed and conducted enablement programs for BefocussBiz franchise partners, improving product knowledge, adoption, and partner readiness by 25%+.

Customer Success Manager at Informatica, Jun 2018 - Jan 2019 · 8 mos, Bangalore Urban, Customer Success Manager

Senior Customer Success Manager at AppViewX, Jul 2017 - May 2018 · 11 mos, Bengaluru, Product Adoption, Expansion and sale of Services was my primary charter as a CSM. Worked with customers to understand their business/use cases and provided solutions. Aimed to reduce the timeframe for customers to achieve Time to Value. Managed the entire product lifecycle and ensured the customer moves smoothly from one stage to another during the implementation.

Customer Success Manager at Cisco, Apr 2016 - Jul 2017 · 1 yr 4 mos, Bengaluru Area, India

Education

Bachelor’s Degree, Business/Commerce, General, JAIN College

Master’s Degree, Project Management, Sikkim Manipal University - Distance Education