About
Hello I am Senior Application Support Engineer with 6+ years of experience in L2 L1 live production support, experience supporting Tier-1 global telecom operators with 20+ Global clients, I specialize in ensuring system reliability through Google Cloud Platform (GCP), Kubernetes (GKE), and automated incident management. In my current role, I support high-volume transactional systems (5M+ daily requests) and was recently recognized as "Employee of the Year 2025" for reducing manual troubleshooting effort by 40% through Python automation. Strong experience in incident management and telecom application maintenance. Hands-on expertise in CRM/CSM, Online Charging Systems (OCS), telecom billing, TCB/URCS/CPS/NGRC(Data Gx Gy), SQL/PLSQL, Oracle, MySQL, Linux (RedHat/CentOS), Tomcat, JVM/heap/GC tuning, Windows legacy system to new, REST/SOAP API troubleshooting and monitoring tools (Zabbix, Grafana, Prometheus, datadog ,TCB, Dynatrace ). Strong in RCA, log analysis, ticketing tools (ServiceNow, Remedy, Jira) and ITIL processes (incident, problem and change management). Developed automation scripts (Python, Bash) for sanity checks, log parsing and health monitoring, reducing manual effort and improving MTTR. Proven track record of supporting global customers across APAC/EMEA/US regions, ensuring SLA compliance and optimizing processes (reduced MNP task from 4hrs to 20min). Skilled in cross-functional collaboration, knowledge sharing and process documentation.
Work experience
Application Support Engineer at Optiva Inc., Feb 2023 - Present · 3 yrs 6 mos, Pune District
Application Support Engineer at VOIS, Aug 2020 - Feb 2023 · 2 yrs 7 mos, Pune, Maharashtra, India
Education
Bachelor of Engineering - BE, Information Technology, MIT college of engineering
12th HSC, Computer Science, Fergusson College, Pune
