Data Analytics and Strategy

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Kolkata, West Bengal, India

Kolkata, West Bengal, India

Bangalore

Bengaluru Area, India





Master of Science (MSc), Computer and Information Science
University of Calcutta
Bachelor of Science (B.Sc.), Computer Science(Hons.)
Scottish Church College,Kolkata
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Analytics Lead at Axis Bank, May 2024 - Present · 2 yrs 6 mos, Mumbai, Maharashtra, India, Retail Lending Analytics
Senior Data Analyst: Customer Experience at IDFC FIRST Bank, Nov 2022 - Apr 2024 · 1 yr 6 mos, Mumbai, Maharashtra, India, Partnering closely with executive leadership on developing strategies through behavioral analytics on Digital Platforms(Web, App, WhatsApp and IVR) for operational effectiveness, scaling operations, business development and execution of enterprise-wide initiatives Strategize the acquisition and engagement of customers/prospects through refinement of online journeys using KPIs and Service Quality standards across advanced digital channels via funnel analysis, paid marketing and performance campaigns
Senior Decision Architect at Areteans, Jan 2021 - Nov 2022 · 1 yr 11 mos, Kolkata, West Bengal, India, Solution design and implementation in Next Best Action Strategy Framework, Inbound Channel Integrations, Always-on Marketing, Contact Strategy, Predictive and Adaptive Models
AM Decision Sciences at HSBC Retail Banking and Wealth Management, Sep 2018 - Jan 2021 · 2 yrs 5 mos, Kolkata, West Bengal, India, Lead and drive end to end CRM initiatives for communication, tracking and revenue/sales optimization for customer acquisitions and maintenance of customer relationships; using descriptive and predictive analytics to grow and support the business operations
Analyst at HSBC Retail Banking and Wealth Management, Dec 2016 - Aug 2018 · 1 yr 9 mos, Bangalore, Designed and implemented a streamlined execution of launch and fulfillment of marketing campaigns for enabling appropriate business requirements that increased accuracy, efficiency, and productivity
Decision Scientist at Mu Sigma Inc., Nov 2014 - Nov 2016 · 2 yrs 1 mo, Bengaluru Area, India, Lead of a team which provides innovation and operational integration of marketing strategies to a major technology client in their paid search advertising business
Master of Science (MSc), Computer and Information Science, University of Calcutta
Bachelor of Science (B.Sc.), Computer Science(Hons.), Scottish Church College,Kolkata