Headline

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About

I’m a dynamic and tech-savvy Customer Support Specialist, currently pursuing my Bachelor’s in Computer Applications (BCA) from Manipal University. With hands-on experience in customer interaction, CRM handling, Excel-based record keeping, and event coordination, I bring both technical proficiency and people-first energy to every role I take on. From resolving 10–20 daily customer queries at Veer Enterprises with a 90%+ satisfaction rate, to assisting in office operations and content writing, I thrive in roles that demand communication, problem-solving, and multitasking. What sets me apart? I blend operational efficiency with creativity—whether it's crafting structured data entries or writing content across technical and research domains. I’m constantly learning, upskilling (like completing my Advanced Excel certification), and seeking opportunities that let me contribute value while growing fast. Core Strengths: ✅ Customer Service & CRM Operations ✅ Excel for Data Management ✅ Bilingual Communication (Hindi & English) ✅ Content Writing & Research ✅ Typing Speed: 35–40 WPM ✅ Adaptability & Team Collaboration I’m open to remote work, internships, and freelance projects in content writing, CRM, or support roles.

Location

Sonpur

Work experience

Event & Office Support Volunteer at Manipal University Jaipur, Apr 2022 - Nov 2024 · 2 yrs 8 mos, Jaipur, Coordinated logistics for school/university events with 100+ attendees Greeted and guided guests, managed equipment inventory Enhanced multitasking and collaborative skills in high-pressure environments

Customer Support Assistant at Veer Enterprises, Mar 2023 - Aug 2024 · 1 yr 6 mos, Jharkhand, India, Resolved 10–20 customer queries daily with a 90%+ satisfaction rate. Maintained product inventory and sales records using Excel Assisted in billing, record keeping, and CRM updates

Education

BCA, Python, Manipal University Jaipur

Higher Secondary Education, Arts, Nayak Inter College