Headline

Quality Analyst FRM | Process Optimization | Quality & Performance Management

About

I’m a results-driven Operations Professional with hands-on experience in business process management, quality assurance, and field operations. Over the years, I’ve built a strong track record of improving workflows, optimizing team performance, and implementing data-driven strategies that enhance productivity and service quality. At NoBroker and other organizations, I’ve successfully led operational rollouts, trained cross-functional teams, and driven adoption of new systems — achieving measurable improvements in efficiency and accuracy. I take pride in my ability to identify process gaps, design scalable solutions, and foster collaboration across departments. I’m now seeking opportunities to contribute as an Operations Executive or Operations Manager, where I can leverage my leadership, analytical thinking, and continuous improvement mindset to drive operational excellence and business growth.

Location

Greater Bengaluru Area

AI stack

claude code

gemini

ChatGPT

Work experience

Quality Analyst FRM at NoBroker.com, May 2025 - Present · 1 yr 7 mos, banglore, • Monitored and managed daily field inspection operations, optimizing lead allocation to Field Relationship Managers (FRMs) to achieve productivity and quality targets. • Conducted quality audits and analyzed operational KPIs to identify performance gaps and implement corrective actions. • Delivered process and quality training programs for FRMs, improving compliance, service quality, and operational efficiency. • Managed sales payment collections and revenue bifurcation processes, ensuring accurate financial reporting and reconciliation. • Prepared weekly workforce rosters, administered travel reimbursements, incentives, and performance-based penalty tracking. • Generated daily, weekly, and monthly MIS reports, providing actionable insights to leadership for strategic decision-making. • Developed and implemented Standard Operating Procedures (SOPs) for inspection scheduling, improving turnaround time and process consistency. • Collaborated with cross-functional teams to streamline operations, resolve bottlenecks, and enhance customer service delivery. • Supported performance management initiatives through data analysis, reporting automation, and continuous process improvement.

Operations Coordinator at Tattva Life Spaces, Sep 2024 - Apr 2025 · 8 mos, Managed end-to-end resource allocation across civil projects — planning workforce requirements, scheduling manpower, coordinating vendors, and ensuring material availability to meet timelines. Conducted capacity planning and workforce utilization analysis to ensure optimal resource deployment, delivering projects within planned timelines and budget. Tracked KPIs, operational costs, and productivity metrics for management reporting. Managed client relationships and vendor partnerships, coordinating cross-functional teams to resolve conflicts and improve execution efficiency. Maintained project quality records and inspection reports; supported root cause analysis of recurring issues and preventive measures. Conducted site inspections and quality checks for interior works, identifying deviations and supporting corrective actions.

Quality Associate at Kites Design and Construction, Jan 2023 - Sep 2024 · 1 yr 9 mos, Supervised day-to-day project operations including workforce scheduling, resource allocation, vendor management, and client coordination to ensure quality compliance and execution efficiency. Maintained accurate resource records, project databases, and standardized reporting systems to track workforce utilization and improve workflow consistency. Reduced rework and operational inefficiencies through process improvements and quality checks. Coordinated with procurement and execution teams to ensure timely delivery.

Education

Bachelor of Engineering - BE, Civil Engineering, Visvesvaraya Technological University

Bachelor of Engineering, Ancient Studies/Civilization, KLE Institute of Technology, HUBLI