Headline

Sr. Product Manager @Publicis Sapient | Ex-Paytm, TATA Singapore Airlines | Driving AI & Digital Transformation with Gen AI Product Strategy | Scaling Platform & Product Growth |13+ Years Building Digital Businesses

About

I build and scale digital businesses at the intersection of AI, fintech, and SaaS, translating strategy into high-impact product outcomes. With 13+ years across **consulting, aviation, fintech, ecommerce, and travel platforms**, I’ve led digital transformation journeys from **0→1 product builds to enterprise-scale platform optimization**. My work is grounded in one principle: *products are not features—they are business models powered by technology.* Currently, I work with a leading technology consulting firm, advising enterprises on • AI-enabled digital transformation and SaaS platform strategy —helping organizations evolve from legacy systems into intelligent, API-first, and customer-centric ecosystems • Digital business strategy, platform transformation, and product-led growth . Over the past 4 years, I’ve partnered with leadership teams to define **north-star metrics, unlock new revenue streams, and modernize legacy ecosystems into scalable digital platforms**. Previously: • Built and scaled product strategy at a **high-growth startup that achieved unicorn status**, driving payments, ecommerce, and travel integrations • Led **digital transformation and product strategy** within the aviation sector, enhancing customer experience and revenue channels • Delivered **end-to-end product lifecycle ownership**, from market discovery and strategy to execution and scale What I bring: • Strategic thinking with strong execution depth • Ability to translate business goals into scalable product ecosystems • Experience across **platforms, payments, marketplaces, and digital journeys** • Strong stakeholder influence across CXOs, business, and engineering • AI Product Strategy: Identifying high-impact use cases, data leverage, and automation opportunities • SaaS & Platform Thinking: Subscription models, APIs, ecosystems, and scalability Impact highlights: • Scaled digital products across payments, travel, and ecommerce ecosystems • Led transformation programs impacting customer journeys, revenue streams, and operational efficiency • Built product strategies that aligned business goals with user value at scale • Advised enterprises on AI-enabled product strategy and platform modernization in consulting I’m particularly interested in roles where I can: → Own product strategy at scale → Drive digital business transformation → Define digital business strategy at scale → Build platform-first, revenue-generating products → Lead cross-functional teams driving transformation Let’s connect if you're building the next phase of digital growth.

Location

India

AI stack

langchain

mcp

openai

perplexity

Work experience

Senior Product Manager-Digital Business & Transformation Strategy at Publicis Sapient, Jun 2023 - Present · 3 yrs, London Area, United Kingdom, • Advising global clients on digital business transformation and product strategy across various industries. • Defined comprehensive digital strategy frameworks focusing on customer experience and monetization models. • Led product discovery and execution for large-scale digital platforms, enhancing agile operating models. • Partnered with C-level stakeholders to align business vision with technology strategy and execution. Key Impact: • Enabled enterprise clients to achieve double-digit growth through digital channel optimization • Led transformation initiatives involving platform re-architecture, customer lifecycle redesign, and digital revenue expansion

Senior Product Manager – Digital Business Strategy (Sales Transformation) at Dalmia Bharat Group, Jan 2023 - Mar 2023 · 3 mos, New Delhi, Delhi, India, • Defined and executed digital strategy for sales transformation, aligning product initiatives with revenue goals. • Developed data-driven sales enablement solutions to improve conversion rates and enhance pipeline visibility. • Collaborated closely with sales leadership to digitize customer engagement and optimize funnel performance.

Product Manager- Digital Transformation & Strategy at Vistara - TATA SIA Airlines Ltd., Mar 2020 - Dec 2021 · 1 yr 10 mos, India, I played a pivotal role in shaping Vistara's digital transformation and strategy, driving impactful changes across customer engagement. • Led cross-functional collaboration among marketing, engineering, and operations to create seamless digital journeys. • Enhanced digital revenue through strategic experimentation and personalized customer experiences. • Contributed to measurable improvements in customer satisfaction and retention, solidifying Vistara's market position.

Product Manager- Tech & Digital Business Strategy at Paytm, Mar 2016 - Feb 2020 · 4 yrs, Greater Delhi Area, • Played a pivotal role in scaling Paytm from a growth-stage company to a unicorn, driving strategic product initiatives. • Built and managed platform products across payments, e-commerce, and travel ecosystems, enhancing user experience. • Defined digital business strategies and monetization models, ensuring seamless platform integrations. • Collaborated closely with founders and leadership on product vision and roadmap prioritization, impacting millions of users.

Business Analyst at Paytm, May 2013 - Feb 2016 · 2 yrs 10 mos, Delhi, India, • Managed the complete product development life cycle from ideation to deployment, ensuring alignment with business goals. • Conducted requirement gathering and market research to inform product roadmaps and strategies. • Collaborated with cross-functional teams to create prototypes, user stories, and sprint plans, leading to successful product launches. • Developed and implemented SOPs and knowledge bases to enhance operational efficiency and customer support.

Product Engineer-SAAS Product at C1 India Pvt Ltd, Dec 2012 - May 2013 · 6 mos, United Arab Emirates, Worked as a Technical consultant and managed various PSU clients like IOCL/BPCL/Coal India & BHEL for SAAS based e-tending and e-auction product development and implementation I was responsible for requirement gathering ,technical documentation and end to end product development as per the external stakeholder requirements. It was an individual role where I was acting as a Product consultant for requirement gathering from clients ,thereafter, was playing a role of product owner to write the requirement in technical specific document,plan the sprint, conduct the UAT and get the product developed within the specified time frame ensuring first interaction successful UAT with clients and final product deployment

Education

PGPM - Product Management Strategy & Lradership, Institute of Product Leadership

Master of Computer Applications - MCA, Computer Science, Rajasthan Technical University, Kota