Headline

Technical Operations Engineer | Linux Server Support | DNS, Email & Web Hosting | Incident Management | Technical Troubleshooting

About

Technical Operations Engineer with 3 years of experience providing technical support for Linux-based servers, web hosting, websites, and email services. Skilled in troubleshooting complex technical issues using SSH and Linux commands, with expertise in DNS, SSL/TLS, SMTP, IMAP/POP, FTP/SFTP, and server operations. Experienced in incident management, root cause analysis, and resolving high-severity production and network-related issues while maintaining 95%+ SLA compliance. Successfully contributed to reducing repeat incidents by 25% through effective troubleshooting and corrective actions. Strong ability to collaborate with DevOps and engineering teams, communicate technical solutions clearly, and maintain technical documentation and best practices. A collaborative team player who is always willing to go the extra mile, take ownership, and contribute to team success. Confident in delivering meaningful value and making a positive contribution to any team or organization. Currently available to join immediately.

Location

Mysore

AI stack

claude

deepseek

gemini

ChatGPT

Work experience

Associate Tech Operations at GlowTouch Technologies, Jul 2023 - Present · 3 yrs 2 mos, Mysore, A compliance through effective incident management Reduced repeat technical incidents by 25% through root cause analysis Supported website and email services, server operations, and production environments Collaborated with DevOps and engineering teams to resolve complex issues Acted as an escalation point for critical technical issues and mentored junior engineers Available for immediate joining

Education

Bachelor of Engineering - BE, Electronics and communications, ATME College of Engineering, Mysuru