---
title: "Poonam Shukla - Systems Analyst-Tech IND in Greater Delhi Area | Tal"
description: "Meet Poonam Shukla, Senior Systems Analyst | PMO Specialist | Resource & Vendor Management | Financial Reporting | Jira/Confluence Data Center and Cloud & OnePlan Admin based in Greater Delhi Area."
image: "https://tal.club/meet/poonam-shukla-1/share-image"
---

# Poonam Shukla on Tal

## Headline

Senior Systems Analyst \| PMO Specialist \| Resource & Vendor Management \| Financial Reporting \| Jira/Confluence Data Center and Cloud & OnePlan Admin

## About

Good Knowledge on PMO practices in terms of Resource Management and Vendor Management\. Assist PMO Head to close any Program or Project related gaps and act as a single point of contact for all key PMO tasks in Client Relationship Management, Project Scheduling, Risk Management, Hardware Asset Management, Reporting & Documentation, Analytical Skills, Project Online, Administer Jira/Confluence Software, Jira Service Management, and Jira/Confluence Core\., Power BI, SharePoint\. Jira/Confluence Cloud migration experience\.

## Location

Greater Delhi Area

## Work experience

Systems Analyst\-Tech IND at Ameriprise Financial Services, LLC\., Apr 2020 \- Present · 6 yrs 3 mos, Gurugram, Haryana, India

Senior System Analyst at Ameriprise Financial Services, LLC\., Aug 2022 \- Present · 3 yrs 11 mos, India, • 90 days project deactivation • cost center change • Co Lo vendors billing sheet validation \- monthly • BAU process for delivering the automated reporting to Controllership for their month end worksheets \-monthly • S/W Cap analysis activity • Workday report/GL • Rate validation and coordination with Business PMO and Tech LFOs • Month end/year end activities \(cost transfer for child and parent, report upload, project closer, projectcreation, project online access\) • Year end closure/carry over Continue support for year end initiative/project closure and carry overupdating in tool\. • Financial report validation • Various Corporate Training timely shared on Ameriprise University • Coverage for activities managed by other team members and helping them for their training needs • Support Jira DC Tool\. • Support to WIT team • Support to Lan drive clen up • Support to Jira tool Data Center, project clean up, Cloud migration activity Jira & Confluence Administrator with hands\-on experience in configuring projects, workflows, permissions, and dashboards\. Manage user access, support Agile teams, and provide L2/L3 issue resolution\. Skilled in Confluence space governance, documentation, and knowledge management

IT PMO at Tech Mahindra, Jun 2017 \- Mar 2020 · 2 yrs 10 mos, Gurgaon, Haryana, India, • Coordinating with storage, SD/EUC,VOIP,VC,NETWORK lead for correct and timely information for flawless execution of projects • Coordinate with Senior managers, project managers, stakeholders, customers • Handling client meeting, prepare meeting minutes for internal and customer meetings • Vendor invoicing and Payment Tracking and status • Invoicing with Customer/Vendor and status • Maintaining monthly provision cost for project\. • Vendor PO status and Monitoring and SOW creation • Resource utilization of Project as per budgeted • Plan resource onboarding/off boarding • Escalation handling of Vendor and vendor resource\. • Customer SLA monitoring and sign off • Asset management across different locations • Quality maintenance for project and prepare documents for internal/external quality audit • Maintain and Prepare the efforts utilization for the project \(PMR\) • Maintain RISK register, coordinate with team member\(s\) and get the regular update • RUS utilization and FAFD declaration • Quote creation including economic utilization, low EBITDA and other overrun parameters \(man\-days mismatch, band mismatch, effort reversal\)\. • Update CR in JIRA portal • Mandatory E\-learning completion reporting\.

Junior Engineer at Samsung, Jul 2016 \- Jun 2017 · 1 yr, Noida Area, India, • Handling technical queries of customer • Helping them with remote access under troubleshooting • Serving customers with status of their mobile devices under servicing • In case of highly escalated cases we tracked status by reaching managers at service centers • Creating record in system • Creating system log

## Education

UPTU, Information Technology, up board

Bachelor's degree, Information Technology, kanpur institute of technology

[View the original profile](https://tal.club/meet/poonam-shukla-1)

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