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Poonam Shukla

Senior Systems Analyst | PMO Specialist | Resource & Vendor Management | Financial Reporting | Jira/Confluence Data Center and Cloud & OnePlan Admin

Greater Delhi Area

10+ years of work experience

Ameriprise Financial Services, LLC.
Apr 20206 yrs 3 mosPresent

Gurugram, Haryana, India

Ameriprise Financial Services, LLC.
Aug 20223 yrs 11 mosPresent

India

• 90 days project deactivation • cost center change • Co Lo vendors billing sheet validation - monthly • BAU process for delivering the automated reporting to Controllership for their month end worksheets -monthly • S/W Cap analysis activity • Workday report/GL • Rate validation and coordination with Business PMO and Tech LFOs • Month end/year end activities (cost transfer for child and parent, report upload, project closer, projectcreation, project online access) • Year end closure/carry over Continue support for year end initiative/project closure and carry overupdating in tool. • Financial report validation • Various Corporate Training timely shared on Ameriprise University • Coverage for activities managed by other team members and helping them for their training needs • Support Jira DC Tool. • Support to WIT team • Support to Lan drive clen up • Support to Jira tool Data Center, project clean up, Cloud migration activity Jira & Confluence Administrator with hands-on experience in configuring projects, workflows, permissions, and dashboards. Manage user access, support Agile teams, and provide L2/L3 issue resolution. Skilled in Confluence space governance, documentation, and knowledge management
Tech Mahindra
Jun 20172 yrs 10 mosMar 2020

Gurgaon, Haryana, India

• Coordinating with storage, SD/EUC,VOIP,VC,NETWORK lead for correct and timely information for flawless execution of projects • Coordinate with Senior managers, project managers, stakeholders, customers • Handling client meeting, prepare meeting minutes for internal and customer meetings • Vendor invoicing and Payment Tracking and status • Invoicing with Customer/Vendor and status • Maintaining monthly provision cost for project. • Vendor PO status and Monitoring and SOW creation • Resource utilization of Project as per budgeted • Plan resource onboarding/off boarding • Escalation handling of Vendor and vendor resource. • Customer SLA monitoring and sign off • Asset management across different locations • Quality maintenance for project and prepare documents for internal/external quality audit • Maintain and Prepare the efforts utilization for the project (PMR) • Maintain RISK register, coordinate with team member(s) and get the regular update • RUS utilization and FAFD declaration • Quote creation including economic utilization, low EBITDA and other overrun parameters (man-days mismatch, band mismatch, effort reversal). • Update CR in JIRA portal • Mandatory E-learning completion reporting.
Samsung
Jul 20161 yrJun 2017

Noida Area, India

• Handling technical queries of customer • Helping them with remote access under troubleshooting • Serving customers with status of their mobile devices under servicing • In case of highly escalated cases we tracked status by reaching managers at service centers • Creating record in system • Creating system log

Education

UPTU, Information Technology

up board

20124 yrs2016
kanpur institute of technology

Bachelor's degree, Information Technology

kanpur institute of technology

20124 yrs2016

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Headline

Senior Systems Analyst | PMO Specialist | Resource & Vendor Management | Financial Reporting | Jira/Confluence Data Center and Cloud & OnePlan Admin

About

Good Knowledge on PMO practices in terms of Resource Management and Vendor Management. Assist PMO Head to close any Program or Project related gaps and act as a single point of contact for all key PMO tasks in Client Relationship Management, Project Scheduling, Risk Management, Hardware Asset Management, Reporting & Documentation, Analytical Skills, Project Online, Administer Jira/Confluence Software, Jira Service Management, and Jira/Confluence Core., Power BI, SharePoint. Jira/Confluence Cloud migration experience.

Location

Greater Delhi Area

Work experience

Systems Analyst-Tech IND at Ameriprise Financial Services, LLC., Apr 2020 - Present · 6 yrs 3 mos, Gurugram, Haryana, India

Senior System Analyst at Ameriprise Financial Services, LLC., Aug 2022 - Present · 3 yrs 11 mos, India, • 90 days project deactivation • cost center change • Co Lo vendors billing sheet validation - monthly • BAU process for delivering the automated reporting to Controllership for their month end worksheets -monthly • S/W Cap analysis activity • Workday report/GL • Rate validation and coordination with Business PMO and Tech LFOs • Month end/year end activities (cost transfer for child and parent, report upload, project closer, projectcreation, project online access) • Year end closure/carry over Continue support for year end initiative/project closure and carry overupdating in tool. • Financial report validation • Various Corporate Training timely shared on Ameriprise University • Coverage for activities managed by other team members and helping them for their training needs • Support Jira DC Tool. • Support to WIT team • Support to Lan drive clen up • Support to Jira tool Data Center, project clean up, Cloud migration activity Jira & Confluence Administrator with hands-on experience in configuring projects, workflows, permissions, and dashboards. Manage user access, support Agile teams, and provide L2/L3 issue resolution. Skilled in Confluence space governance, documentation, and knowledge management

IT PMO at Tech Mahindra, Jun 2017 - Mar 2020 · 2 yrs 10 mos, Gurgaon, Haryana, India, • Coordinating with storage, SD/EUC,VOIP,VC,NETWORK lead for correct and timely information for flawless execution of projects • Coordinate with Senior managers, project managers, stakeholders, customers • Handling client meeting, prepare meeting minutes for internal and customer meetings • Vendor invoicing and Payment Tracking and status • Invoicing with Customer/Vendor and status • Maintaining monthly provision cost for project. • Vendor PO status and Monitoring and SOW creation • Resource utilization of Project as per budgeted • Plan resource onboarding/off boarding • Escalation handling of Vendor and vendor resource. • Customer SLA monitoring and sign off • Asset management across different locations • Quality maintenance for project and prepare documents for internal/external quality audit • Maintain and Prepare the efforts utilization for the project (PMR) • Maintain RISK register, coordinate with team member(s) and get the regular update • RUS utilization and FAFD declaration • Quote creation including economic utilization, low EBITDA and other overrun parameters (man-days mismatch, band mismatch, effort reversal). • Update CR in JIRA portal • Mandatory E-learning completion reporting.

Junior Engineer at Samsung, Jul 2016 - Jun 2017 · 1 yr, Noida Area, India, • Handling technical queries of customer • Helping them with remote access under troubleshooting • Serving customers with status of their mobile devices under servicing • In case of highly escalated cases we tracked status by reaching managers at service centers • Creating record in system • Creating system log

Education

UPTU, Information Technology, up board

Bachelor's degree, Information Technology, kanpur institute of technology