About
BBA (Computer Applications) graduate with hands-on training in Cloud Computing, Networking, Linux Administration, and Windows Server technologies. Strong understanding of network configuration, system administration, and cloud infrastructure with practical lab exposure. Skilled in VLAN configuration, IP addressing and subnetting, routing protocols (RIP, OSPF, EIGRP), TCP/IP, VPN configuration, switching, and network troubleshooting. Proficient in Linux system administration including user and group management, file permissions, process monitoring, package management, SSH, and basic Bash scripting. Trained in AWS Cloud services including EC2, S3, IAM, VPC, and Elastic Load Balancer with knowledge of cloud deployment and infrastructure fundamentals. Familiar with Windows Server administration including Active Directory, DNS, DHCP, Group Policy, and virtualization concepts. Actively seeking entry-level opportunities in Cloud Support, Network Engineering, Linux Support, or Data Center Operations to apply technical expertise, enhance system performance, and contribute to organizational growth. Technical Skills Networking: TCP/IP, Subnetting, VLAN, Routing Protocols (RIP, OSPF, EIGRP), Switching, VPN, Network Troubleshooting, OSI Model Cloud Platform: Amazon Web Services (AWS) – EC2, S3, IAM, VPC, Elastic Load Balancer Linux Administration: User & Group Management, File Permissions, Process Management, Package Installation, SSH, Bash Scripting Windows Server: Active Directory, DNS, DHCP, Group Policy, Virtualization Tools & Concepts: Remote Server Access, System Monitoring, Hardware Troubleshooting, Basic Network Security
Work experience
Customer Care Executive at QCONNECT SOLUTIONS LIMITED, Sep 2023 - Sep 2024 · 1 yr 1 mo, Pune District, Maharashtra, India
Customer Care Executive at Conneqt Business Solutions Ltd., Sep 2023 - Sep 2024 · 1 yr 1 mo, Delivered timely solutions to technical queries for an average of 50+ customers daily, achieving a 95% satisfaction rating. Managed end-to-end order processing, refunds, and service requests, reducing customer wait time by 20%. Documented and escalated critical incidents to improve resolution turnaround by 15%.
