---
title: "Pooja Suresh - Customer Service Advisor in Bengaluru | Tal"
description: "Meet Pooja Suresh, MS in Business Analytics at Queens University Belfast based in Bengaluru. AI stack includes claude, gemini, and openai."
image: "https://tal.club/meet/pooja-suresh/share-image"
---

# Pooja Suresh on Tal

## Headline

MS in Business Analytics at Queens University Belfast

## Location

Bengaluru

## AI stack

claude

gemini

openai

ChatGPT

Microsoft Copilot

## Work experience

Customer Service Advisor at BT Group, Feb 2025 \- Aug 2026 · 1 yr 7 mos, Belfast, Northern Ireland, United Kingdom, · Investigate and resolve billing\-related incidents by analysing customer account data and transaction history, ensuring issues are handled accurately and securely\. · Provide end\-to\-end case ownership, including triage, escalation, and resolution of customer billing issues within defined SLAs\. · Identify patterns in billing queries and recurring issues, supporting risk awareness and process improvement initiatives\. · Communicate complex billing and account information clearly to customers, maintaining trust and protecting sensitive financial data\. · Handle customer data in line with GDPR and internal security policies, ensuring confidentiality and regulatory compliance\. · Collaborate with internal teams to escalate complex issues and ensure consistent application of billing controls and procedures\.

Application Development Analyst at Accenture, Mar 2023 \- Jul 2023 · 5 mos, India

Application Development Associate at Accenture, Dec 2020 \- Mar 2023 · 2 yrs 4 mos, India

## Education

Master of Science \- MS, Business Analytics, Queen's University Belfast

Bachelor of Engineering \- BE, Electrical, Electronics and Communications Engineering, JSS Academy Of Technical Education Karnataka

[View the original profile](https://tal.club/meet/pooja-suresh)

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