Headline

Customer Relationship Management Executive at Loco Bear

About

Detail-oriented professional with experience in operations support, customer service, and data management. Skilled in clerical tasks, documentation, and workflow optimization. Adept at handling routine processes with accuracy, maintaining records, and supporting cross-functional teams. Holds a Master’s degree in Travel and Tourism Management and is committed to delivering quality outcomes in fast-paced environments.

Location

Bengaluru

AI stack

claude

gemini

lovable

notion

openai

ChatGPT

Work experience

Customer Relationship Management Executive at Loco Bear, Jun 2026 - Present · 4 mos, Bengaluru

Travel Advisor at BlueEarth Hospitality Private Limited, Mar 2025 - Sep 2025 · 7 mos, Bengaluru, Conducted detailed user discovery by understanding client preferences, budgets, and constraints to design personalized travel solutions. Coordinated with multiple stakeholders (vendors, partners, internal teams) to ensure seamless end-to-end service delivery. Managed post-service relationships, driving repeat usage and referrals through high customer satisfaction. Strengthened problem-solving and prioritization skills by handling multiple client journeys simultaneously.

Travel Advisor at BlueEarth Hospitality Pvt. Ltd, Mar 2025 - Sep 2025 · 7 mos, Analyzed customer feedback to identify operational gaps and recommended process improvements that enhanced service delivery. Coordinated with cross-functional teams to optimize service workflows and improve client retention strategies. Maintained accurate documentation of client interactions and service metrics using MS Excel.

Analyst at Accenture, Mar 2024 - Sep 2024 · 7 mos, Mumbai, Translated complex data into actionable insights through dashboards and reports. Automated analysis workflows to improve efficiency and turnaround time. Improved data reliability by implementing quality checks. Partnered with cross-functional teams to support data-driven product and process decisions.

Sales Executive at Thomas Cook | SOTC, Feb 2023 - Jul 2023 · 6 mos, Mumbai, Achieved sales targets through customer acquisition and long-term relationship building. Analyzed funnel and performance metrics to improve conversion rates. Identified growth opportunities through market research and customer feedback. Balanced business objectives with customer needs to drive sustainable outcomes.

Education

Master's Degree, MTTM, Amity University Mumbai

AI - First Product Management, AI - First Product Management, Airtribe