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Pooja Narain

AI/ML Product Management Leader | ex-Salesforce AI, Amazon AI | Featured Speaker

Bengaluru

12+ years of work experience

Salesloft
Jul 20251 yr 5 mosPresent

Bengaluru

- At Clari + Salesloft, I lead the AI Platform and Context Engineering portfolio across the merged company. - Oversee end-to-end development of key strategic AI products including the Context Engine, Knowledge Graph, Agentic Memory, Next Best Action, Feedback Loop and more.
Salesforce
Feb 20241 yr 6 mosJul 2025

Bengaluru

- Head of Agentforce - India PM team. - Leading Product Management for Salesforce's suite of Employee Agents, Copilot, Bots and Service Einstein GPT apps globally.
Salesforce
Feb 20213 yrs 1 moFeb 2024

San Francisco Bay Area

- Founding team at Einstein GPT building AI apps focused on Customer Service use-cases, helping build the world’s first ever GPT-powered CRM at Salesforce. - Leading the Service Cloud Generative AI (Einstein GPT) roadmap around Knowledge Intelligence, Recommendations on Conversational Channels and Email generation. - Evangelist and advocate for Einstein GPT products and customers in the APAC region. Closely work with Account, CSG and Solutions Engineers teams supporting throughout the deal lifecycle. - Building a team in India and helping set culture, define team values and optimize operations to create a psychologically safe yet high-performance culture.
Product School
Oct 20201 yr 1 moOct 2021

San Francisco Bay Area

Product School is a global leader in Product Management training with a community of over one million product professionals. As a featured speaker, I help inspire and educate the next generation of Product Managers to create innovative products and apply best practices in their work.
Salesforce
Nov 20191 yr 4 mosFeb 2021

San Francisco, California

- Managing AI/ML suite of products. (0-1 and 1-10) - Reply Recommendations/Suggested Responses: Building AI apps with the objective to better assist agents with recommendations on what responses to give to customers on chat, email and other customer service channels. - Article Recommendations: AI product app to boost agent productivity, surfacing the right knowledge article at the right time so that agents can resolve cases faster and improve CSAT.
Amazon
Nov 20181 yr 1 moNov 2019

Greater Seattle Area

Alexa Trust - Sensitive Content Intelligence team. - Built an intelligent contextually aware service on a global scale, using natural language processing (NLP) and deep learning models, to detect and mitigate sensitivity in customer interactions with Alexa, therefore, preventing negative surprises for customers and maintaining customer trust. - Led the efforts to internationalize our service worldwide. - Launched a service to forecast the impact (blast radius) of a change request (addition/deletion of rules to a policy) in the future using past data, seasonality and other contextual factors. - Defined the roadmap for H2 2019 and 2020 for my organization using a bottoms-up approach; collaborated with teams across Alexa to define features, align on priority, estimate effort and negotiate headcount. - Evolved the Alexa-wide policy for sensitive and offensive content to be more inclusive of edge cases and scenarios that were previously not thought of. Collaborated with teams across Alexa to extend the policy from text only to images that accompany text on Alexa powered devices.
Amazon
Jul 20171 yr 5 mosNov 2018

Seattle, Washington, United States

Desigual
Nov 20166 mosApr 2017

Barcelona, Catalonia, Spain

Helped Desigual maximize their growth in LATAM and came up with a launch plan and GTM strategy. - Identified different customer segments within the 'female' shopper persona and their needs to get a sense of regional customer purchasing behavior and brand perception using data driven customer segmentation analysis approach. - Used value-based pricing framework and conjoint analysis to come up with a pricing model and recommended optimal price points. - Developed a marketing and positioning strategy to help change brand perception in the eyes of the targeted customer base.
Accenture
Sep 20122 y 9 moJun 2015

Bangalore

Pooja’s AI Stack

anthropic apis
anthropic apis
claude code
claude code
claude
claude
codex
codex
lovable
lovable
openai
openai

Education

Georgetown University McDonough School of Business

Master of Business Administration (M.B.A.), Marketing - Product Management

Georgetown University McDonough School of Business

20152 yrs2017
Delhi Public School - R. K. Puram

High School, Physics, Chemistry, Math with major in Computer Science

Delhi Public School - R. K. Puram

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Headline

AI/ML Product Management Leader | ex-Salesforce AI, Amazon AI | Featured Speaker

Location

Bengaluru

AI stack

anthropic apis

claude code

claude

codex

lovable

openai

Work experience

Senior Director, PM - AI Platform and Enterprise Context at Salesloft, Jul 2025 - Present · 1 yr 5 mos, Bengaluru, - At Clari + Salesloft, I lead the AI Platform and Context Engineering portfolio across the merged company. - Oversee end-to-end development of key strategic AI products including the Context Engine, Knowledge Graph, Agentic Memory, Next Best Action, Feedback Loop and more.

Senior Director, Product Management (Salesforce AI) at Salesforce, Feb 2024 - Jul 2025 · 1 yr 6 mos, Bengaluru, - Head of Agentforce - India PM team. - Leading Product Management for Salesforce's suite of Employee Agents, Copilot, Bots and Service Einstein GPT apps globally.

Director, Product Management (Salesforce AI) at Salesforce, Feb 2021 - Feb 2024 · 3 yrs 1 mo, San Francisco Bay Area, - Founding team at Einstein GPT building AI apps focused on Customer Service use-cases, helping build the world’s first ever GPT-powered CRM at Salesforce. - Leading the Service Cloud Generative AI (Einstein GPT) roadmap around Knowledge Intelligence, Recommendations on Conversational Channels and Email generation. - Evangelist and advocate for Einstein GPT products and customers in the APAC region. Closely work with Account, CSG and Solutions Engineers teams supporting throughout the deal lifecycle. - Building a team in India and helping set culture, define team values and optimize operations to create a psychologically safe yet high-performance culture.

Featured Speaker at Product School, Oct 2020 - Oct 2021 · 1 yr 1 mo, San Francisco Bay Area, Product School is a global leader in Product Management training with a community of over one million product professionals. As a featured speaker, I help inspire and educate the next generation of Product Managers to create innovative products and apply best practices in their work.

Senior Manager, Product Management (Salesforce AI) at Salesforce, Nov 2019 - Feb 2021 · 1 yr 4 mos, San Francisco, California, - Managing AI/ML suite of products. (0-1 and 1-10) - Reply Recommendations/Suggested Responses: Building AI apps with the objective to better assist agents with recommendations on what responses to give to customers on chat, email and other customer service channels. - Article Recommendations: AI product app to boost agent productivity, surfacing the right knowledge article at the right time so that agents can resolve cases faster and improve CSAT.

Sr. Product Manager - Technical (Alexa) at Amazon, Nov 2018 - Nov 2019 · 1 yr 1 mo, Greater Seattle Area, Alexa Trust - Sensitive Content Intelligence team. - Built an intelligent contextually aware service on a global scale, using natural language processing (NLP) and deep learning models, to detect and mitigate sensitivity in customer interactions with Alexa, therefore, preventing negative surprises for customers and maintaining customer trust. - Led the efforts to internationalize our service worldwide. - Launched a service to forecast the impact (blast radius) of a change request (addition/deletion of rules to a policy) in the future using past data, seasonality and other contextual factors. - Defined the roadmap for H2 2019 and 2020 for my organization using a bottoms-up approach; collaborated with teams across Alexa to define features, align on priority, estimate effort and negotiate headcount. - Evolved the Alexa-wide policy for sensitive and offensive content to be more inclusive of edge cases and scenarios that were previously not thought of. Collaborated with teams across Alexa to extend the policy from text only to images that accompany text on Alexa powered devices.

Sr. Product Manager - Technical (AWS) at Amazon, Jul 2017 - Nov 2018 · 1 yr 5 mos, Seattle, Washington, United States

Product Manager - Pricing and Packaging (Part-Time) at Desigual, Nov 2016 - Apr 2017 · 6 mos, Barcelona, Catalonia, Spain, Helped Desigual maximize their growth in LATAM and came up with a launch plan and GTM strategy. - Identified different customer segments within the 'female' shopper persona and their needs to get a sense of regional customer purchasing behavior and brand perception using data driven customer segmentation analysis approach. - Used value-based pricing framework and conjoint analysis to come up with a pricing model and recommended optimal price points. - Developed a marketing and positioning strategy to help change brand perception in the eyes of the targeted customer base.

Software Development Engineer at Accenture, Sep 2012 - Jun 2015 · 2 y 9 mo, Bangalore

Education

Master of Business Administration (M.B.A.), Marketing - Product Management, Georgetown University McDonough School of Business

High School, Physics, Chemistry, Math with major in Computer Science, Delhi Public School - R. K. Puram