About
A results-driven professional with over 7 years of specialized expertise in managing complex credit card disputes, fraud chargeback processes, and high-risk application management for a major UK-based Credit Card Financial Corporation. Proven ability to: • Lead End-to-End Fraud & Risk Mitigation: Spearhead investigations into suspicious credit card activity and lead the resolution of exception disputes, ensuring compliance and minimizing financial crime exposure across card portfolios. • Drive Operational Excellence: Champion process improvement and optimization in dispute and fraud handling through data-driven root cause analysis and the use of automation tools to prevent chargeback errors. • Expert Consulting & Mentorship: Act as a Subject Matter Expert (SME) on fraud control, risk categorization, and regulatory compliance, successfully training and mentoring over 15 associates to elevate operational capabilities and quality standards. • Quality & Compliance Assurance: Experienced in rigorous quality control, auditing reports (SLA, SOP), and maintaining strict adherence to regulatory reporting for all managed cases.
Work experience
Specialist at Infosys, Dec 2021 - Mar 2026 · 4 yrs 4 mos, Greater Bengaluru Area, Results-driven professional with 7+ years of experience in credit card fraud investigations, chargebacks,and risk operations supporting UK banking portfolios (Capital One). Proven expertise in high-risk transaction monitoring, escalations, quality audits, SLA management, and regulatory compliance. Strong SME with hands-on experience in training, mentoring, process optimization, and stakeholder communication. Seeking individual contributor roles in Fraud, AML, Risk, or Disputes operations in Bangalore.
Senior Operations Analyst (Google Adwords) at Cognizant, Aug 2019 - Dec 2021 · 2 yrs 5 mos, Bengaluru, Karnataka, India
Operations Specialist at First Advantage, Jul 2017 - Dec 2018 · 1 yr 6 mos
Operations Analyst at First Advantage, Jul 2017 - Dec 2018 · 1 yr 6 mos, India
