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Pooja mehra

Exam Proctor at ETS

Delhi

1+ year of work experience

ETS
- NowPresent

Concentrix
- NowPresent

Assisted customers via chat with troubleshooting and setup of Uber Eats. Resolved issues related to documents and KYC review the correct documents has been submitted or not via delivery partner. Maintained detailed logs of interactions and escalated complex cases to higher support levels. Consistently met key performance indicators such as response accuracy, customer satisfaction, and SLA compliance.
Educational Testing Service India Private Limited
- NowPresent

Responsible for remote proctoring of candidates during ETS examinations to ensure exam integrity. Assist students with the check-in process, including ID verification, room scan, and system setup as per ETS guidelines. Monitor candidates throughout the exam for rule compliance, suspicious behavior, or technical issues. Provide real-time support to candidates for login, audio/video checks, and exam start issues. Report and document incidents, violations, or irregularities accurately in the system.
GENPACT
Jan 20251 yr 6 mosPresent

Perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for onboarding and periodic reviews of individual and corporate clients. Conduct KYC verification by reviewing ID proofs, address documents, and business credentials to ensure compliance with global AML regulations. Investigate transaction monitoring alerts to detect unusual activities and escalate high-risk cases to compliance teams. Conduct sanctions, PEP, and adverse media screening to identify potential risk exposures. Prepare Suspicious Activity Reports (SARs) and maintain accurate audit documentation. Collaborate with compliance and quality teams to reduce false positives and streamline review processes. Ensure adherence to FATF, OFAC, and internal policy standards while meeting SLA and accuracy benchmarks.

Education

Delhi University

Bachelor's Degree

Delhi University

High School Diploma

SKV

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Headline

Exam Proctor at ETS

Location

Delhi

Work experience

Exam Proctor at ETS

Advisor at Concentrix, Assisted customers via chat with troubleshooting and setup of Uber Eats. Resolved issues related to documents and KYC review the correct documents has been submitted or not via delivery partner. Maintained detailed logs of interactions and escalated complex cases to higher support levels. Consistently met key performance indicators such as response accuracy, customer satisfaction, and SLA compliance.

Exam Proctor at Educational Testing Service India Private Limited, Responsible for remote proctoring of candidates during ETS examinations to ensure exam integrity. Assist students with the check-in process, including ID verification, room scan, and system setup as per ETS guidelines. Monitor candidates throughout the exam for rule compliance, suspicious behavior, or technical issues. Provide real-time support to candidates for login, audio/video checks, and exam start issues. Report and document incidents, violations, or irregularities accurately in the system.

Anti-Money Laundering Analyst at GENPACT, Jan 2025 - Present · 1 yr 6 mos, Perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for onboarding and periodic reviews of individual and corporate clients. Conduct KYC verification by reviewing ID proofs, address documents, and business credentials to ensure compliance with global AML regulations. Investigate transaction monitoring alerts to detect unusual activities and escalate high-risk cases to compliance teams. Conduct sanctions, PEP, and adverse media screening to identify potential risk exposures. Prepare Suspicious Activity Reports (SARs) and maintain accurate audit documentation. Collaborate with compliance and quality teams to reduce false positives and streamline review processes. Ensure adherence to FATF, OFAC, and internal policy standards while meeting SLA and accuracy benchmarks.

Education

Bachelor's Degree, Delhi University

High School Diploma, SKV

Pooja mehra - Exam Proctor in Delhi | Tal