---
title: "Pooja Kalra - Senior Consultant in Bengaluru | Tal"
description: "Meet Pooja Kalra, Product and Service Design Leader | Design Strategy & AI-Native Design | Ex-JPMC | Ex-Verizon based in Bengaluru. AI stack includes claude, gemini, and ChatGPT."
image: "https://tal.club/meet/pooja-kalra/share-image"
---

# Pooja Kalra on Tal

## Headline

Product and Service Design Leader \| Design Strategy & AI\-Native Design \| Ex\-JPMC \| Ex\-Verizon

## About

With 15\+ years of experience across fintech, telecom, and consumer products, I specialize in translating complex systems into scalable, user\-centric solutions using human\-centered and systems thinking\. I work at the intersection of design, product, and business, aligning cross\-functional teams and influencing product strategy across multi\-product ecosystems\. My role extends beyond design execution to partnering with product and business leaders on roadmap definition, prioritization, and solving high\-impact problems that improve usability, efficiency, and customer experience at scale\. I also build and lead high\-performing design teams, fostering a culture of ownership, inclusion, and continuous growth while advocating for user\-centered decision\-making in complex enterprise environments\. At JP Morgan Chase, I led product and experience strategy for large\-scale financial platforms, driving decisions that shape user experience, product direction, and business outcomes\. Previously, at Verizon, I contributed to the 5G Home Internet product line, leading research and strategy across the end\-to\-end customer journey, from pre\-purchase to post\-purchase, driving improvements in customer experience and product effectiveness\. Earlier, as Head of Product at Be U Salons, I built and scaled a B2C platform across 160\+ locations, defining product vision, design systems, and cross\-platform experiences across web and mobile\. I’m particularly passionate about scaling design in complex organizations, driving product\-led growth through UX, and building high\-performing teams\. I also actively mentor designers globally via ADPList and speak on design leadership, systems thinking, and career growth\.

## Location

Bengaluru

## AI stack

claude

gemini

ChatGPT

## Work experience

Senior Consultant at Stealth mode projects, Aug 2026 \- Present · 1 mo, India

Guest Lecturer at Freelance, Jun 2026 \- Present · 3 mos, India, Delivering lectures to university students

Guest Speaker at Industry conferences, Jan 2026 \- Present · 8 mos, India, Speaker appearances to share industry specific insights and expertise at forums and conferences across India

Design Mentor at adplist\.org, Apr 2023 \- Present · 3 yrs 5 mos, Remote

Vice President Experience Design at JPMorgan Chase & Co\., Apr 2023 \- Jun 2026 · 3 yrs 3 mos, Bengaluru, Lead product and experience strategy for enterprise\-scale financial platforms, influencing cross\-functional decisions across product, engineering, and business teams\. • Drive UX initiatives across multiple business units, improving product usability, consistency, and scalability across complex systems, driving measurable improvements in user engagement and product efficiency\. • Partner with product leadership to shape roadmaps and align design with business goals and customer outcomes\. • Build and lead high\-performing design teams, fostering a culture of ownership, collaboration, and continuous learning\. • Establish and scale design systems to improve efficiency, consistency, and speed of delivery across products\. • Advocate for user\-centered decision\-making in a highly regulated and complex enterprise environment\.

## Education

Bachelor of Arts \- BA, Communication Design, Nottingham Trent University

Bachelor of Arts \- BA hons, Bachelor of Arts in Communication Design, Pearl Academy of Fashion

[View the original profile](https://tal.club/meet/pooja-kalra)

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