Headline

Product and Service Design Leader | Design Strategy & AI-Native Design | Ex-JPMC | Ex-Verizon

About

With 15+ years of experience across fintech, telecom, and consumer products, I specialize in translating complex systems into scalable, user-centric solutions using human-centered and systems thinking. I work at the intersection of design, product, and business, aligning cross-functional teams and influencing product strategy across multi-product ecosystems. My role extends beyond design execution to partnering with product and business leaders on roadmap definition, prioritization, and solving high-impact problems that improve usability, efficiency, and customer experience at scale. I also build and lead high-performing design teams, fostering a culture of ownership, inclusion, and continuous growth while advocating for user-centered decision-making in complex enterprise environments. At JP Morgan Chase, I led product and experience strategy for large-scale financial platforms, driving decisions that shape user experience, product direction, and business outcomes. Previously, at Verizon, I contributed to the 5G Home Internet product line, leading research and strategy across the end-to-end customer journey, from pre-purchase to post-purchase, driving improvements in customer experience and product effectiveness. Earlier, as Head of Product at Be U Salons, I built and scaled a B2C platform across 160+ locations, defining product vision, design systems, and cross-platform experiences across web and mobile. I’m particularly passionate about scaling design in complex organizations, driving product-led growth through UX, and building high-performing teams. I also actively mentor designers globally via ADPList and speak on design leadership, systems thinking, and career growth.

Location

Bengaluru

AI stack

claude

gemini

ChatGPT

Work experience

Senior Consultant at Stealth mode projects, Aug 2026 - Present · 1 mo, India

Guest Lecturer at Freelance, Jun 2026 - Present · 3 mos, India, Delivering lectures to university students

Guest Speaker at Industry conferences, Jan 2026 - Present · 8 mos, India, Speaker appearances to share industry specific insights and expertise at forums and conferences across India

Design Mentor at adplist.org, Apr 2023 - Present · 3 yrs 5 mos, Remote

Vice President Experience Design at JPMorgan Chase & Co., Apr 2023 - Jun 2026 · 3 yrs 3 mos, Bengaluru, Lead product and experience strategy for enterprise-scale financial platforms, influencing cross-functional decisions across product, engineering, and business teams. • Drive UX initiatives across multiple business units, improving product usability, consistency, and scalability across complex systems, driving measurable improvements in user engagement and product efficiency. • Partner with product leadership to shape roadmaps and align design with business goals and customer outcomes. • Build and lead high-performing design teams, fostering a culture of ownership, collaboration, and continuous learning. • Establish and scale design systems to improve efficiency, consistency, and speed of delivery across products. • Advocate for user-centered decision-making in a highly regulated and complex enterprise environment.

Education

Bachelor of Arts - BA, Communication Design, Nottingham Trent University

Bachelor of Arts - BA hons, Bachelor of Arts in Communication Design, Pearl Academy of Fashion