Headline

Technical Support Specialist at Swiftlane with expertise in technical support

About

With a robust foundation in Electrical, Electronics, and Communications Engineering from Visvesvaraya Technological University, I've honed my skills in customer support and technical troubleshooting to excel in my current role as Senior Technical Support Specialist at Swiftlane. Previously at Infosys BPM and GlowTouch Technologies, I leveraged my knowledge in Cisco Networking and McAfee Antivirus to enhance client experiences. My certifications in Google Workspace Admin and Cybersecurity from Udemy supplement my daily mission to deliver exceptional service and secure technical environments. As part of the Swiftlane team, I contribute to creating seamless tech support experiences by integrating my technical competencies with a strong customer relationship management acumen.

Location

Bengaluru

Work experience

Senior Technical Support Specialist at Swiftlane, Apr 2024 - Present · 2 yrs 2 mos

Senior Technical Support Specialist at Infosys BPM, Mar 2023 - Apr 2024 · 1 yr 2 mos, Bengaluru, Karnataka, India

Technical Support Engineer at GlowTouch Technologies, Feb 2022 - Mar 2023 · 1 yr 2 mos, Mangaluru, Karnataka, India, Customer service executive for web hosting service provider

L1 Engineer at Wipro, Oct 2019 - Feb 2022 · 2 yrs 5 mos, Bengaluru, Karnataka, India, Risk and compliance and auditing engineer in wipro for US Bank

Education

Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering, Visvesvaraya Technological University