Headline

Executive Leader | Learning & Development | Capability Transformation | Organizational Development | Leadership Development | Driving Business Performance

About

With over 18 years as Learning and Development lead, the focus has been on enhancing employee productivity and organisational growth. Expertise lies in Six Sigma methodologies, leveraging top AI tools, and streamlining training processes to align with strategic objectives. Including Other expertise in ISO Quality Audits and Process Audits, Hiring Team Panelist, POSH Committee Member and Multiple Projects Handled for leadership Hiring and Training. Committed to fostering team success, the role involves preparing robust training programs, facilitating soft skills workshops, and ensuring process compliance. Passionate about using innovative approaches and advanced technologies to empower teams and enhance learning outcomes.

Location

Pune City

AI stack

cursor

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claudecode

Work experience

Training Manager at Avalara, Sep 2022 - May 2026 · 3 yrs 9 mos, Led end-to-end training lifecycle across multiple business units Designed annual training strategy aligned with organizational goals Delivered leadership, behavioral, and compliance training programs Impact: Implemented AI tools for content creation and data-driven insights Applied Six Sigma methodologies to improve efficiency and reduce turnaround time Developed “YODA One” learning platform to centralize knowledge

Training Manager at Tech Mahindra Business Process Services, Jul 2021 - Jul 2024 · 3 yrs 1 mo, Noida, Uttar Pradesh, India

Product Process Manager at Tech Mahindra, Jul 2021 - Sep 2022 · 1 yr 3 mos, Managed large-scale training operations for Flipkart business Led governance, reporting, and stakeholder management Impact: Introduced data-driven coaching frameworks to improve KPIs Designed performance-based learning interventions

Training Manager at Aditya Birla Idea Payments Bank Limited, Apr 2017 - Oct 2019 · 2 yrs 7 mos, Panchkula, Haryana, India, Key Responsibilities: Prepares new sales representatives by conducting orientation to sales processes Prepare Monthly calendar with details of proposed activities for both the level of Monitor & Conduct Internal and customers for focused approach. Provide training for External training programs as per the sales & service team on processes. Provide training to calendar for enhancing employee sales / service team for process compliance. Provide soft Productivity. skill trainings as per schedule to streamline the workforce as per organizations expectations. Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions Monitor the and implementation of process as per processes followed by all stake holders. Ensure that all the guidelines process is being adhered by the stakeholders. To ensure standardization on implementation. Provide support at all touch points to Perform regular refresher Use dip check surveys using various tools. Correcting and updating information to the ensure customer delight. customers at all touch points. Design & develop programs to enhance performance & efficiency Prepare Monthly calendar with details of proposed activities for both the level of customers for focused approach. Provide training for RDEs and create a learning Monitor & Conduct Internal and path Provide training to Sales team for process External training programs as per the compliance. Provide soft skill trainings as per schedule to calendar for enhancing employee streamline the workforce as per organizations productivity. Design & develop expectations. Determines training needs by traveling with efficiency studying sales results reports; conferring with sales managers. Create Audit Mechanism for systems & processes in place Develop process & mechanism to check Knowledge of products & processes at various levels

Training Supervisor at Idea Cellular Ltd, Apr 2017 - Oct 2019 · 2 yrs 7 mos, Delivered product, process, and behavioral training Designed compliance-focused learning programs Impact: Standardized training processes for scalability Improved operational efficiency through structured learning

circle Trainer at Idea Cellular Ltd, Sep 2013 - Mar 2017 · 3 yrs 7 mos, New Delhi, Delhi, India,  Taking Care of Call Center/ My Idea/ Idea Points Training and Training Requirements.  Taking care of two circles- Delhi and Haryana  Conducting Audits for Call Center/ My Idea/ Idea Points.  External Internal Quality check of contact centers.  ISO Audit data maintenance/Validation.  Training sessions for ICL Employees, Call centers Training Teams, Zonal Trainers.  Managing Both Circle Zonal Trainers and their Monthly activities.  Maintaining Zonal KPI Dashboard.  Assigning Quizzes (Process Knowledge Test) on Weekly basis to target Audience.  Creating Various Requirement and TNI based contents for Target audience.  Conducting TTT and Refreshers for All.  Disseminating updates and Process/Product download on timely manner.  Checking for EUT completion for every update to keep up the market updated.  Application management trainings for ICL and Target audience.  Worked on various process improvement project with SE head and Process owners.  Worked on Various Kaizens and Projects like Soft Skills Workshops for ICL.  Power Dressing Session for ICL Employees.  Process Knowledge Test for Call Centers, Idea Points and My Idea.  Initiated PKT for Outbound and Backend too in Phase II.  Conducted Various Clarification session on timely manner for CC and MI.  Project Completed with Postpaid Team- CPV Blue Book

Senior Instructor at Idea Cellular Ltd, Sep 2013 - Mar 2017 · 3 yrs 7 mos, Managed training requirements for Call Centre, My Idea, and Idea Points across Delhi and Haryana circles. Conducted TTT, refreshers, quizzes, and ISO audit data maintenance and validation. Promoted to Process Auditor role (Jan 2015): conducted CAF/process audits, circulated audit reports, tracked NC/ISO compliance, and calculated business benefits from proactive gap identification (penalty saving, C-SAT, revenue, TAT). Led soft skills workshops, Power Dressing sessions, and CPV Blue Book project for the Postpaid team.

Education

Bachelor of Arts, Delhi University

Bachelor's degree, Political Science and Government, CBSC Board