Headline

CRM & Operations Professional | Move Coordination & Household Goods Logistics | Vendor & SLA Management | Aspiring Supply Chain Professional

About

I am a CRM and Operations professional with experience in household goods move coordination, operations support, expat service management, and pricing coordination within the relocation industry. I began my career as a Move Coordinator, where I supported household goods movements by coordinating packing and moving activities executed by internal teams, managing timelines, and ensuring clear communication with customers throughout the move process. I have also been involved in sales and pricing support, working on quotations from costing and sharing finalized pricing with clients. In my current role as Assistant Manager – CRM & Operations, I manage customer complaints, SLA tracking, and escalation coordination, while working closely with internal teams to ensure timely resolution and service quality. I also support expat check-in and check-out processes, ensuring required compliance documentation is completed accurately and within defined timelines. Through these roles, I have developed a strong understanding of service operations, documentation compliance, process execution, and cross-functional coordination. I am keen to transition into operations- or supply chain–oriented roles, where I can further develop my skills in logistics coordination, process adherence, service delivery, and continuous improvement.

Location

Gurugram

Work experience

Assistant Manager CRM and Operations at Relocatte, Jun 2024 - Feb 2026 · 1 yr 9 mos, India, Managed CRM operations including customer complaints, service requests, and escalation tracking to ensure timely resolution and service quality. Monitored SLAs and turnaround times, coordinating with internal operations teams to close issues within defined timelines. Handled expat check-in and check-out processes, ensuring compliance documentation was completed accurately and as per required standards. Acted as a key point of contact between customers, internal teams, and stakeholders to ensure clear communication and issue resolution. Identified recurring issues and supported process improvements to reduce complaints and prevent escalations.

Associate at MoveNXT, Nov 2023 - Jun 2024 · 8 mos, Supported sales and pricing activities by working on customer quotations based on costing Shared finalized pricing with clients and assisted with clarification of service scope and charges Coordinated with internal teams to ensure pricing accuracy and alignment with service deliverables Maintained pricing records and supported documentation related to customer proposals

Executive at MoveNXT, Jun 2023 - Nov 2023 · 6 mos, Gurugram, Haryana, India

Move coordinator at PM Relocations Pvt Ltd (PMR), Jul 2022 - Jun 2023 · 1 yr, India, Coordinated household goods moves including packing and moving activities executed by internal operations teams Managed move schedules, timelines, and customer communication throughout the relocation process Ensured operational readiness and smooth execution of moves through close coordination with internal teams Addressed customer queries and provided regular status updates during move execution Supported issue resolution related to move execution and service delivery

Human Resources Assistant Intern at Oodles Technologies, Feb 2022 - Jul 2022 · 6 mos, Gurugram, Haryana, India, Recruitment and Selection: Assist with job postings, reviewing resumes, conducting initial screenings, scheduling interviews, and communicating with candidates. Onboarding and Orientation: I involved in welcoming new employees, helping them complete necessary paperwork, and providing them with information about company policies, benefits, and procedures. HR Administration: We involved in maintaining employee records, updating HR databases, and generating reports and assist with data entry, filing, and organizing HR documents. Additionally, help with HR-related tasks such as preparing offer letters, employment contracts, and HR policies

Education

Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management, Manipal Institute of Management, MAHE, Manipal

Bachelor of Commerce - BCom, Hons, ICFAI University Jaipur