Headline

General Manager | Key Account Management | Marketplace | Growth Specialist | People Manager

About

Possess 13 years of extensive experience in Category Management, Key Account Management, Mentoring People and Fostering Growth across E-commerce and Retail sectors. I am a seasoned e-commerce leader with a passion for driving growth and innovation. As a Senior Manager at Flipkart, I led the business development and category management of various categories like - kids clothing, kids footwear, Home, Small Home Appliances and mobiles, for marketplace. My responsibilities included: Market Analysis: Conducting in-depth market research to identify emerging trends and customer preferences. Team Management: Overseeing and motivating a team of front-end specialists and account managers to drive category growth. Promotional Strategies: Planning and executing targeted promotions to increase sales and customer engagement. Operational Optimization: Streamlining inventory management and operational processes to enhance efficiency and reduce costs. Customer Focus: Ensuring customer satisfaction and loyalty through exceptional service and personalized experiences. During my tenure, I achieved significant results, including: Revenue Growth: Driving a 35% increase in category revenue. User Acquisition: Expanding the user base by 20%. Margin Improvement: Enhancing profitability by 6%. I cultivated strong partnerships with key accounts and vendors, negotiating favorable terms and conditions. My contributions were recognized with multiple awards and accolades, solidifying my position as a top performer within the organization. Specialties: Category Management, Business Development, Key Accounts, Vendor Management, People Management, Operations Management, Shopping Experience, Product Management, Program Management

Location

Bengaluru

AI stack

claude code

notebooklm

perplexity

ChatGPT

Microsoft Copilot

Work experience

General Manager at Servify, Dec 2024 - Present · 1 yr 11 mos, Bengaluru, Karnataka, India, • Spearheaded business expansion initiatives to unlock new growth avenues and drive revenue through strategic collaborations. • Managed a team to implement new products and maintain operational hygiene, ensuring stakeholder satisfaction. • Led people management efforts to foster a positive work environment and drive business development goals.

Ecommerce Consultant at Freelance, Aug 2024 - Dec 2024 · 5 mos, Bengaluru, Karnataka, India, Developing kids and home categories for early age start-ups, focusing on building a strong vendor ecosystem and implementing effective merchandise planning strategies. • Led business expansion efforts, resulting in increased revenue and market presence for the company.

Personal goal pursuit at Career Break, Sep 2023 - Aug 2024 · 1 yr, Bengaluru, Karnataka, India, Took an intentional pause from a 13-year fulfilling career to take a self-designed sabbatical to fulfill urgent responsibilities, rejuvenate myself and discover opportunities to use my skill set in new ways.

Category Lead | Marketplace | Key Account Management | Business Development at Flipkart, Mar 2021 - Sep 2023 · 2 yrs 7 mos, Bengaluru, Karnataka, India, • Formulate and execute strategic sales plans, driving revenue growth and market expansion. • Conduct market analysis and competitor assessments, enhancing product development and customer satisfaction. • Develop and introduce new products based on market demand and customer feedback. • Led a cross-functional team of 40 sales professionals, achieving ambitious sales targets. • Cultivated and secured partnerships, increasing market share by 30%. • Oversaw an annual GMV of ₹1500 Cr.

Category Manager | Buying | Marketplace | Key Account Management at Flipkart, Aug 2017 - Apr 2021 · 3 yrs 9 mos, Bengaluru, Karnataka, India, • Growth Management : Extensively study the market trends and customer preferences for each catchment and tweak the offering relevant for the respective market. • Develop product categories, optimize sales, nurture vendors and strategically manage market positioning. • Key Account Management and encouraging front-end team to achieve category targets. • Promotions and OTB planning while maintaining the margins.

Education

Master of Business Administration (MBA), Retail Marketing, Birla Institute of Management Technology (BIMTECH)

Executive MBA, Indian Institute of Management, Lucknow