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Piyush Sharma

FinCrime Specialist - Mid I @ Revolut | BBA, Finance

Indore

4+ years of work experience

Revolut
Sep 202410 mosJun 2025

• Managed business client accounts, ensuring compliance with CDD and payment processes. • Conducted AML/FIU driven reviews, resolving complex issues in real-time. • Trained over 25 teammates as a buddy trainer, fostering collaboration and team support. • Contributed to team and line of business targets through additional assigned tasks.
Revolut
Jul 20231 yr 3 mosSep 2024

• Managed business client accounts, ensuring compliance with CDD and payment processes. • Resolved complex issues in real-time, utilizing deep analytical thinking and decision-making skills. • Collaborated with cross-functional teams to enhance operational efficiency and support team objectives.
TaskUs
Oct 20211 yr 10 mosJul 2023

On-site

• Delivered exceptional customer support via live chat, email, and phone, ensuring timely resolutions. • Maintained professionalism and empathy, enhancing the overall customer experience. • Collaborated with internal teams to address complex issues, consistently meeting performance KPIs. • Identified recurring customer pain points, contributing to process improvements and product feedback.
Continuum Global Solutions
Jan 202010 mosOct 2020

Indore, Madhya Pradesh, India

• Provided live IVR call support, ensuring seamless customer service operations during real-time interactions. • Captured and documented customer voice inputs to enhance IVR accuracy and issue resolution. • Monitored IVR sessions, delivering manual inputs to improve system performance and customer satisfaction. • Adhered to standard operating procedures, maintaining high accuracy in a fast-paced environment.

Education

Bachelor of Business Administration - BBA, Finance, General

Dr. A.P.J. Abdul Kalam University, Indore

20183 yrs2021

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Headline

FinCrime Specialist - Mid I @ Revolut | BBA, Finance

About

Revolut leveraged my expertise as a FinCrime Specialist to support business clients with payments, Customer Due Diligence (CDD), and compliance concerns. Collaborating across teams, I contributed to AML/FIU investigations and enabled real-time problem-solving, ensuring seamless client account management. My academic foundation in finance, combined with certifications in quality management, enhances my ability to assess risk and prevent fraud. Motivated by collaboration and precision, I aim to drive impactful solutions in dynamic financial environments.

Location

Indore

Work experience

FinCrime Specialist - Mid I at Revolut, Sep 2024 - Jun 2025 · 10 mos, • Managed business client accounts, ensuring compliance with CDD and payment processes. • Conducted AML/FIU driven reviews, resolving complex issues in real-time. • Trained over 25 teammates as a buddy trainer, fostering collaboration and team support. • Contributed to team and line of business targets through additional assigned tasks.

FinCrime Specialist at Revolut, Jul 2023 - Sep 2024 · 1 yr 3 mos, • Managed business client accounts, ensuring compliance with CDD and payment processes. • Resolved complex issues in real-time, utilizing deep analytical thinking and decision-making skills. • Collaborated with cross-functional teams to enhance operational efficiency and support team objectives.

Teammate at TaskUs, Oct 2021 - Jul 2023 · 1 yr 10 mos, On-site, • Delivered exceptional customer support via live chat, email, and phone, ensuring timely resolutions. • Maintained professionalism and empathy, enhancing the overall customer experience. • Collaborated with internal teams to address complex issues, consistently meeting performance KPIs. • Identified recurring customer pain points, contributing to process improvements and product feedback.

Senior Transaction Processor at Continuum Global Solutions, Jan 2020 - Oct 2020 · 10 mos, Indore, Madhya Pradesh, India, • Provided live IVR call support, ensuring seamless customer service operations during real-time interactions. • Captured and documented customer voice inputs to enhance IVR accuracy and issue resolution. • Monitored IVR sessions, delivering manual inputs to improve system performance and customer satisfaction. • Adhered to standard operating procedures, maintaining high accuracy in a fast-paced environment.

Education

Bachelor of Business Administration - BBA, Finance, General, Dr. A.P.J. Abdul Kalam University, Indore

Piyush Sharma - FinCrime Specialist - Mid I in Indore | Tal