Headline

ServiceNow Developer | CIS-ITSM, CIS-Data Foundations (CMDB & CSDM), CSA | ITSM, HRSD & Service Portal Development | Deloitte USI

About

CSA-certified ServiceNow Developer currently working as an Analyst at Deloitte (since Jan 2024), actively learning and contributing to platform development in ITSM and HRSD modules. Most of my work revolves around Service Portal and widget customization, along with building catalog items and automation workflows. I’m gaining hands-on experience with various parts of the ServiceNow platform—writing Client Scripts, UI Policies, Business Rules, Script Includes, and building Flows to streamline processes like approvals, task creation, and third-party updates. I’m continuously working on improving my skills while contributing to real-time client projects, with a focus on writing clean, reusable code and understanding scalable platform architecture.

Location

Bengaluru

AI stack

claude code

claude

openai

ChatGPT

Figma Make

Microsoft Copilot

Work experience

Service Now Developer at Deloitte, Jan 2024 - Present · 2 y 8 mo, Bengaluru, Karnataka, India, Modules: ITSM, HRSD Platform: ServiceNow What I’ve worked on: • Created and maintained ServiceNow catalog items and record producers. • Built and updated Client Scripts, UI Policies, Business Rules, and Client-Callable Script Includes. • Designed Flows and Workflows to automate tasks like approvals, record updates, and communications. • Worked on Service Portal development, especially custom widgets and form enhancements. • Developed reusable Flow actions to support future use cases and reduce duplication. What I’m learning: • Deeper platform scripting (Glide APIs, Script Includes) • Streamlining widget-based UI experiences

Education

Bachelor of Technology - BTech, Computer Science, SRM Institute of Science and Technology (SRMIST)