Headline

Weaving AI-powered Sales & Customer Success Personas into the SaaS Fabric | Founding Member @ Outdoo AI | {Ex. Cisco, Cloudsek}

About

As a seasoned Python Backend Developer and DevOps expert with extensive experience in AWS and Azure, I am a founding member and engineering head at Outdoo (formerly MeetRecord), where I lead a team of skilled developers in building highly scalable solutions and algorithms that power our innovative platform. With a passion for delivering exceptional results, I bring a unique blend of technical expertise and strategic vision to every project I work on. My deep understanding of programming languages, databases, and cloud infrastructure enables me to design and implement solutions that are not only efficient but also cost-effective. Throughout my career, I have worked on a wide range of projects, from building high-performance web applications to managing large-scale cloud infrastructure. I pride myself on my ability to collaborate effectively with cross-functional teams, communicate complex technical concepts in simple terms, and stay up-to-date with the latest industry trends and best practices. If you are looking for expert advice on Python Backend Development or DevOps, you can book a session with me at https://topmate.io/piyushgoyal443/232349. I am always happy to share my knowledge and help others succeed in their endeavours.

Location

Bangalore Urban

AI stack

claude

codex

langsmith

livekit

openai

Work experience

Chief Technology Officer at OutdooAI, Aug 2022 - Present · 4 yrs 2 mos, Bengaluru

Engineering Lead at OutdooAI, Aug 2022 - Present · 4 yrs 2 mos, Bengaluru, Karnataka, India, * Led a 12-engineer team to launch OutdooAI’s Revenue Intelligence platform used by 200+ organizations while sustaining 99.5% uptime. * Built a Tag Inventory and analytics platform indexing 1,000+ customer interaction signals, powering 100K+ daily queries for real-time product insights. * Scaled the backend to 100+ microservices, improving platform resilience by 80% and enabling rapid feature launches across teams. * Shipped a multi-region, serverless ingestion and bot platform across 2 regions / 12 zones, cutting deployment time by 90% and unlocking on-demand scale. * Launched an AI multi-agent sales role-play product with real-time voice + simulation, achieving 86% accuracy in early customer validation. * Built and launched MCP-powered “Ask Anything” and agentic reporting, enabling autonomous insights and natural-language analytics across enterprise data. * Delivered mobile and Salesforce apps in less than 25 days, accelerating enterprise adoption of recording, transcription, and AI analysis. * Reduced cloud spends by 65% and improved incident resolution by 50% via automation, monitoring, and reliability investments.

Senior Software Engineer at CloudSEK, Apr 2021 - Jul 2022 · 1 yr 4 mos, Bengaluru, Karnataka, India

Software Engineer at CloudSEK, Jul 2020 - Apr 2021 · 10 mos, Bengaluru, Karnataka, India, * Built crawlers for multiple 3rd party websites. Implemented Various techniques to bypass bot detection like ReCaptcha, email OTP verification. * Rearchitectured the data acquisition platform by building an orchestrator which managed the scheduling and pipelining of crawlers written for multiple 3rd party websites. This made it very easy for new members of the team to deploy and integrate new crawlers into the system. * Migrated MongoDB to shared cluster

Back End Developer at CloudSEK, Mar 2020 - Jul 2020 · 5 mos, Bengaluru, Karnataka, * Built a product training platform that replicates the original product where newly onboarded clients can interact with. * Improved reporting module architecture for the clients by utilizing AWS ECS and Cloudwatch

Software Engineer - Python at Cisco, Jul 2019 - Mar 2020 · 9 mos, Bengaluru Area, India, * Part of infra team in IT business unit. * Working on building an interactive platform where Cisco partners and customers can see how Cisco products and other third-party tools work together to solve various business problems

Software Engineer at Cisco, Aug 2018 - Jul 2019 · 1 yr, Bangalore, * Part of Partner evolution and digitization service team in IT business unit. * Led the performance evaluation for reading operations from Java to MongoDB and OracleDB in sales and channels domain. * Key member of system re-architecture. Integrated MongoDB to replace existing Oracle system. * Wrote algorithms to check eligibility criteria for onboarding new partners.

Software Engineer Intern at Cisco, Jan 2018 - Jul 2018 · 7 mos, Bangalore, Worked on a POC and during its performance evaluation, database communication latency was reduced from 60ms to 3ms.

Software Developer Internship at Mahindra Comviva, Jun 2017 - Aug 2017 · 3 mos, Bangalore, * Worked on Robo Advisor (financial advisor software) POC. * Built the complete product which includes frontend, backend and used range based searching algorithm to recommend the SIP’s.

Education

Bachelor's degree, Computer Science, Vellore Institute of Technology

Senior Secondary, Science and Maths, Krishna Public School