Pinak Nath

4+ years of work experience

- NowPresent

Provided end-to-end technical support for broadband, TV, and landline services, troubleshooting issues via calls and remote sessions. Guided customers through installation, connectivity, billing, and service-related inquiries, achieving high first-call resolution rates. Maintained accurate documentation of technical issues, escalations, and resolutions in compliance with SLAs and company protocols. Delivered exceptional customer experience by combining technical knowledge with clear, patient communication. Partnered with internal technical teams to resolve complex problems, reducing downtime and ensuring seamless service continuity.

Mar 20224 yrs 3 mosPresent

Nov 202411 mosSep 2025

Managed merchant payouts, refunds, and transaction-related activities with precision and within defined timelines. Resolved transaction discrepancies by coordinating with banking partners and cross-functional teams. Maintained strict adherence to operational policies, regulatory guidelines, and data security standards. Generated and analyzed reports on payout performance, reconciliations, and escalations for management review. Delivered prompt merchant support, ensuring smooth settlements and enhanced client satisfaction. Identified process inefficiencies and recommended improvements to strengthen accuracy and operational effectiveness.

Mar 20221 yr 2 mosApr 2023

Managed customer queries related to Flipkart credit card services, including applications, billing, and issue resolution. Delivered accurate information on products and services while maintaining compliance with company policies. Ensured high customer satisfaction by resolving concerns promptly and providing quality support.