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Pedhi Aishwarya Gupta

IBM MQ | Sterling File Gateway | MFT Operations Analyst | ITIL 4 Certified | Middleware Support | Incident Management | Production Support

Hyderabad

2+ years of work experience

HCLTech
Mar 20242 yrs 4 mosPresent

Bengaluru, Karnataka, India

As an Analyst at HCL, I specialize in enterprise messaging systems with a focus on Message Queue (MQ) technologies such as IBM MQ and related middleware. My role involves ensuring reliable and secure message delivery across distributed systems, supporting integration between applications, and optimizing communication in high-availability environments. I work closely with cross-functional teams to configure, monitor, and troubleshoot message brokers, queues, and channels, contributing to robust and scalable system architectures. I am continuously learning and evolving with new developments in middleware, cloud integration, and DevOps automation.

Education

St.Peter's Engineering College

Bachelor of Technology - BTech, Information Technology

St.Peter's Engineering College

20194 yrs2023

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Headline

IBM MQ | Sterling File Gateway | MFT Operations Analyst | ITIL 4 Certified | Middleware Support | Incident Management | Production Support

About

IT Operations Analyst with 2.3+ experience in IBM MQ, Sterling File Gateway, and Managed File Transfer operations. Skilled in monitoring production environments, handling incidents, troubleshooting middleware issues, and maintaining SLA adherence. Experienced in stakeholder communication, issue analysis, RCA documentation, and supporting critical business applications in 24/7 environments. Quick learner with strong adaptability and problem-solving abilities.

Location

Hyderabad

Work experience

Analyst at HCLTech, Mar 2024 - Present · 2 yrs 4 mos, Bengaluru, Karnataka, India, As an Analyst at HCL, I specialize in enterprise messaging systems with a focus on Message Queue (MQ) technologies such as IBM MQ and related middleware. My role involves ensuring reliable and secure message delivery across distributed systems, supporting integration between applications, and optimizing communication in high-availability environments. I work closely with cross-functional teams to configure, monitor, and troubleshoot message brokers, queues, and channels, contributing to robust and scalable system architectures. I am continuously learning and evolving with new developments in middleware, cloud integration, and DevOps automation.

Education

Bachelor of Technology - BTech, Information Technology, St.Peter's Engineering College

Pedhi Aishwarya Gupta - Analyst in Hyderabad | Tal