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PAYAL PANDEY

Customer Service

Pune City

2+ years of work experience

DigiTide Solutions
Nov 20241 yr 5 mosMar 2026

India

In my previous role as a Customer Support Executive, I handled customer queries over calls, resolved their issues, and ensured a smooth customer experience. I maintained records in CRM systems, followed company processes, and worked closely with internal teams to resolve concerns efficiently
Vritti Solutions
Sep 20231 yrAug 2024

Pune District, Maharashtra, India

In my role as a Software Support Engineer at Vritti Solutions, I was responsible for handling client issues related to the software. I provided support through calls and emails, resolved technical problems, and ensured timely issue resolution. I also worked closely with internal teams to handle complex issues and maintained proper documentation of all support activities.
Techcity Private Limited,Pune
May 20234 mosAug 2023

India

Education

Rani Durgavati Vishwavidyalaya, Jabalpur

Bachelor of Science - BS, Computer Application

Rani Durgavati Vishwavidyalaya, Jabalpur

20173 yrs2020

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PAYAL PANDEY on Tal

Headline

Customer Service

Location

Pune City

Work experience

Customer Service Representative at DigiTide Solutions, Nov 2024 - Mar 2026 · 1 yr 5 mos, India, In my previous role as a Customer Support Executive, I handled customer queries over calls, resolved their issues, and ensured a smooth customer experience. I maintained records in CRM systems, followed company processes, and worked closely with internal teams to resolve concerns efficiently

Technical Support Specialist at Vritti Solutions, Sep 2023 - Aug 2024 · 1 yr, Pune District, Maharashtra, India, In my role as a Software Support Engineer at Vritti Solutions, I was responsible for handling client issues related to the software. I provided support through calls and emails, resolved technical problems, and ensured timely issue resolution. I also worked closely with internal teams to handle complex issues and maintained proper documentation of all support activities.

Internship Trainee at Techcity Private Limited,Pune, May 2023 - Aug 2023 · 4 mos, India

Education

Bachelor of Science - BS, Computer Application, Rani Durgavati Vishwavidyalaya, Jabalpur

PAYAL PANDEY - Customer Service Representative in Pune City | Tal