Headline

6 years of experience in customer Service Associate Open to Opportunities in Mumbai.

About

Dedicated Customer Service Professional with 6+ years of experience in Customer Support, Trust & Safety, Content Review, and Banking Operations. Skilled in email and chat support, account recovery, issue resolution, account security, and CRM management. Proven ability to handle complex customer queries, maintain high service standards, and collaborate effectively with cross-functional teams. Seeking an opportunity to leverage my experience and contribute to organizational growth while delivering exceptional customer experiences.

Location

Mumbai

Work experience

Quality Analyst at Accenture, Sep 2021 - Oct 2025 · 4 yrs 2 mos, Mumbai, Maharashtra, India

Quality Analyst at Accenture Solutions Pvt. Ltd., Sep 2021 - Oct 2025 · 4 yrs 2 mos, Mumbai, Maharashtra, India, Provided email support for a leading social media platform, assisting users with account-related issues such as login conflicts, hacked accounts, and recovery requests. Investigated compromised accounts, verified user identities, and provided appropriate solutions to regain access securely. Assisted users with security concerns, educating them on best practices to protect accounts from unauthorized access. Managed escalations and complex cases, collaborating with specialized teams to ensure resolution of high-priority issues. Handled policy-related queries, guiding users on community standards, content moderation, and copyright infringement.

Asset Coordinator at HDFC Bank, Feb 2019 - May 2021 · 2 yrs 4 mos, Managed and resolved POS machine-related queries via email, assisting merchants with troubleshooting and operational issues. Coordinated field engineer visits for installation, maintenance, and repairs, ensuring minimal downtime. Guided merchants through POS machine setup, configuration, and basic troubleshooting, enhancing user experience. Assisted with POS machine replacements and upgrades, keeping merchants updated with the latest banking technology.

Education

Bachelor of Commerce, Thakur

High School Diploma, School of Business