---
title: "Pawankumar Jamdade - Customer Service Representative in Pune | Tal"
description: "Meet Pawankumar Jamdade, ... based in Pune."
image: "https://tal.club/meet/pawankumar-jamdade/share-image"
---

# Pawankumar Jamdade on Tal

## Headline

\.\.\.

## Location

Pune

## Work experience

Customer Service Representative at Tech Mahindra Business Process Services, Aug 2025 \- Present · 11 mos, Pune, Maharashtra, India, Focusing on customer satisfaction and experience evaluation\. A resolution specialist\.

Resolution Specialist at TECH MAHINDRA BPO LIMITED, Aug 2025 \- Present · 11 mos, Resolve complex telecom customer escalations while meeting SLA and KPI targets\. Conduct root cause analysis, reducing repeat complaints by 20%\. Develop SOPs and coach team members to improve service quality and productivity\.

Team Coach at Cotiviti India, Jun 2018 \- Jul 2025 · 7 yrs 2 mos, India

Senior Auditor at Cotiviti India, Jun 2018 \- Jul 2025 · 7 yrs 2 mos, Led audits of US healthcare claims to ensure compliance and payment accuracy\. Coached team members, improving productivity and accuracy by 15%\. Implemented process improvements that reduced error rates by 10%\. Created dashboards and reports using Excel, Power BI, and SQL\.

Senior Process Executive at WNS, Nov 2016 \- Jan 2018 · 1 yr 3 mos, Designed SOPs and conducted process audits for insurance operations\. Reduced processing time by 12% through workflow improvements\.

Legal Coordinator at Homeward Residential, Inc\., Feb 2014 \- Nov 2016 · 2 yrs 10 mos, Managed bankruptcy and debt settlement processes for US mortgage accounts\. Improved turnaround time by 15% through workflow optimization\.

## Education

B\.com, Accounts, university of pune

SSC, AISSMS

[View the original profile](https://tal.club/meet/pawankumar-jamdade)

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