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Pawankumar Jamdade

...

Pune

12+ years of work experience

Tech Mahindra Business Process Services
Aug 202511 mosPresent

Pune, Maharashtra, India

Focusing on customer satisfaction and experience evaluation. A resolution specialist.
TECH MAHINDRA BPO LIMITED
Aug 202511 mosPresent

Resolve complex telecom customer escalations while meeting SLA and KPI targets. Conduct root cause analysis, reducing repeat complaints by 20%. Develop SOPs and coach team members to improve service quality and productivity.
Cotiviti India
Jun 20187 yrs 2 mosJul 2025

India

Cotiviti India
Jun 20187 yrs 2 mosJul 2025

Led audits of US healthcare claims to ensure compliance and payment accuracy. Coached team members, improving productivity and accuracy by 15%. Implemented process improvements that reduced error rates by 10%. Created dashboards and reports using Excel, Power BI, and SQL.
WNS
Nov 20161 yr 3 mosJan 2018

Designed SOPs and conducted process audits for insurance operations. Reduced processing time by 12% through workflow improvements.
Homeward Residential, Inc.
Feb 20142 yrs 10 mosNov 2016

Managed bankruptcy and debt settlement processes for US mortgage accounts. Improved turnaround time by 15% through workflow optimization.

Education

university of pune

B.com, Accounts

university of pune

SSC

AISSMS

199011 yrs2001

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Headline

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Location

Pune

Work experience

Customer Service Representative at Tech Mahindra Business Process Services, Aug 2025 - Present · 11 mos, Pune, Maharashtra, India, Focusing on customer satisfaction and experience evaluation. A resolution specialist.

Resolution Specialist at TECH MAHINDRA BPO LIMITED, Aug 2025 - Present · 11 mos, Resolve complex telecom customer escalations while meeting SLA and KPI targets. Conduct root cause analysis, reducing repeat complaints by 20%. Develop SOPs and coach team members to improve service quality and productivity.

Team Coach at Cotiviti India, Jun 2018 - Jul 2025 · 7 yrs 2 mos, India

Senior Auditor at Cotiviti India, Jun 2018 - Jul 2025 · 7 yrs 2 mos, Led audits of US healthcare claims to ensure compliance and payment accuracy. Coached team members, improving productivity and accuracy by 15%. Implemented process improvements that reduced error rates by 10%. Created dashboards and reports using Excel, Power BI, and SQL.

Senior Process Executive at WNS, Nov 2016 - Jan 2018 · 1 yr 3 mos, Designed SOPs and conducted process audits for insurance operations. Reduced processing time by 12% through workflow improvements.

Legal Coordinator at Homeward Residential, Inc., Feb 2014 - Nov 2016 · 2 yrs 10 mos, Managed bankruptcy and debt settlement processes for US mortgage accounts. Improved turnaround time by 15% through workflow optimization.

Education

B.com, Accounts, university of pune

SSC, AISSMS

Pawankumar Jamdade - Customer Service Representative in Pune | Tal