Headline

Growth Operations & Program Management Leader | Scaled EdTech Ops 200 → 10,000+ Learners | ₹6 Cr+ Monthly Revenue Operations | B2B SaaS Founder

About

I’ve spent the last 6+ years building and scaling operations, retention systems, and learner/customer experiences across EdTech and education ecosystems. From leading large-scale programs to designing operational workflows and retention initiatives, one thing became clear to me: most people don’t leave suddenly — the signals were always there. Companies just failed to detect them in time. That realization led me to co-found Forge Experiences and build ERIS — an employee retention intelligence system focused on identifying disengagement patterns, behavioral signals, and workplace risks before attrition happens. At ERIS, we are working on helping organizations move from reactive HR decisions to proactive workforce intelligence. Previously, I have worked across: • Program & Operations Leadership • Retention & Engagement Systems • Revenue & Growth Operations • Process Design & Scale • Education & Workforce Ecosystems Beyond startups and operations, I also actively work in the education sector through my family-run institution in Uttar Pradesh, which has deepened my understanding of systems, people, and long-term impact at the grassroots level. Interested in: Employee Experience • Retention Intelligence • HRTech • AI for Workforce Systems • Operations • Behavioral Insights • EdTech • Startup Building

Location

Bengaluru

AI stack

claude

metaai

notion

replit

ChatGPT

Work experience

Co-Founder at ERIS by Forge Experiences, Mar 2026 - Present · 8 mos, Lucknow

Associate Director at Ikoho, Jan 2025 - Present · 1 y 9 mo, Noida

Director of Growth and Operations at Self Employed, Jan 2025 - Present · 1 yr 10 mos

Senior Growth & Program Manager at Masai, Apr 2024 - Feb 2025 · 11 mos, Bengaluru

Program Manager at Masai, Apr 2023 - Mar 2024 · 1 yr, Bengaluru, Karnataka, India

Operations Manager at Masai, Mar 2022 - Mar 2023 · 1 yr 1 mo, Bangalore

Cluster Manager - Growth Operations at MyCaptain, Nov 2020 - Mar 2022 · 1 yr 5 mos, Bangalore Urban, - Coached, mentored, and built a high-performing sales team. - Handled approximately 50 members indirectly in cluster through 5 team leaders. - Developed unique ways to drive sales through events, community activities and marketing campaigns. - Communicated progress of monthly and quarterly initiatives to internal and external sales teams. - Initiated new sales and marketing plans for product roll-outs, including developing sales and marketing strategy. - Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth. - Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers. - Worked on making SOP for the company

Operations Team Lead - Sales at MyCaptain, Aug 2019 - Nov 2020 · 1 yr 4 mos, Bangalore, - Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments. - Assisted with improving revenue and customer numbers by overseeing the implementation of diverse sales initiatives. - Enhanced operational efficiency. - Monitored daily and weekly key performance indicators to maintain on-track status. - Contributed to interviewing process and made new hire recommendations. - Helped set and manage objectives for quality, productivity and compliance. - Managed high workload with a consistent record of achieving deadlines and production targets. - Helped to increase sales and customer retention by managing implementation new marketing and service strategies. - Motivated and trained employees to maximize team productivity.

Operations Executive - Sales at MyCaptain, Dec 2018 - Jul 2019 · 8 mos, Bangalore, - Identified prospect needs and developed appropriate responses along with information on suitable products and services. - Branded products through effective salesmanship and maintained long-term relationships with clients. - Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients. - Proactively managed client correspondence and recorded all tracking and communications - Expanded in new markets and increased the brand presence and market penetration

Education

Bachelor of Technology, Civil Engineering, SRM IST Chennai

Intermediate, Mathematics, City Montessori School