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pawan shukla

Student at birla boys seanior secondry school

Mohkhed

5+ years of work experience

Teleperformance Global Services
Oct 20223 yrs 9 mosPresent

Lead and manage auto loan sales operations, ensuring achievement of daily and monthly business targets. Coordinate with fulfillment teams and business stakeholders for seamless loan disbursement. Drive cross-selling of General Insurance, Personal Loans, and National Pension System (NPS). Monitor shrinkage and attrition; implement engagement strategies to improve retention. Conduct 120+ monthly call audits to identify training needs and improve service quality. Motivate and mentor teams to maximize productivity and compliance.
Nimbus Adcom Pvt. Ltd.
Apr 20211 yr 6 mosSep 2022

Consistently achieved daily productivity and revenue targets. Managed customer portfolios and provided suitable financial loan solutions. Handled team operations, resolved process bottlenecks, and ensured smooth workflow. Performed real-time monitoring of agent logins and performance metrics. Conducted call audits for training, quality improvement, and compliance adherence.

Education

12th pass, General Studies

birla boys seanior secondry school

20107 yrs2017
Delhi University

Bachelor of Commerce

Delhi University

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Headline

Student at birla boys seanior secondry school

Location

Mohkhed

Work experience

Team Head at Teleperformance Global Services, Oct 2022 - Present · 3 yrs 9 mos, Lead and manage auto loan sales operations, ensuring achievement of daily and monthly business targets. Coordinate with fulfillment teams and business stakeholders for seamless loan disbursement. Drive cross-selling of General Insurance, Personal Loans, and National Pension System (NPS). Monitor shrinkage and attrition; implement engagement strategies to improve retention. Conduct 120+ monthly call audits to identify training needs and improve service quality. Motivate and mentor teams to maximize productivity and compliance.

Specialist at Nimbus Adcom Pvt. Ltd., Apr 2021 - Sep 2022 · 1 yr 6 mos, Consistently achieved daily productivity and revenue targets. Managed customer portfolios and provided suitable financial loan solutions. Handled team operations, resolved process bottlenecks, and ensured smooth workflow. Performed real-time monitoring of agent logins and performance metrics. Conducted call audits for training, quality improvement, and compliance adherence.

Education

12th pass, General Studies, birla boys seanior secondry school

Bachelor of Commerce, Delhi University