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Pavitra Tandon

@Twilio - Agentic Automation | Process Automation | Process Transformation

Bengaluru

7+ years of work experience

Twilio
Jan 20251 yr 8 mosPresent

Remote

I lead a team focused on Process Automation (RPA). I partner closely with business stakeholders to identify operational inefficiencies and implement automation solutions that drive scalability and efficiency.
HDFC Bank
Nov 20231 yr 3 mosJan 2025

Bengaluru, Karnataka, India

Program and Delivery manager for new HDFC new banking app. End to end delivery responsibilities of feature and product launch. Working on process & test automation using AI. Managing 2 delivery POD with 20 team members. Responsible for project and team budgeting and resource management.
Twilio
Oct 20212 yrs 2 mosNov 2023

Bengaluru, Karnataka, India

Agile Transformation Consulting. Helping teams with their agile transformation. Implementing agile best practices to achieve better productivity and value to end customers. Managing development teams impediments and resolving. Coaching teams to adapt Agile way of working. # Partner with the product and engineering teams to effectively create and develop the roadmap product and backlog # Coach team members with the correct use of agile project management principles and empower them in self organising # Build program plan from inception to closure and manage risks, issues, dependencies and various decisions along with devising appropriate risk responses to minimize the impact on the projects # Partner with the Audit team and create audit related documentation to clear audits # Transform the team to a cohesive high performing agile team to accelerate speed of insights for 2500+ Twilions # Assess agile maturity of the team and build a coaching plan based on the team metrics # Build various reports and metrics on JIRA & ServiceNow for leadership reporting # Facilitate scrum meetings (sprint planning, retrospectives, daily stand-ups, etc.) # Foster an inclusive environment for the team by conducting various events at the Hub level (Pan India) and team level to improve the overall team morale and drive autonomous team culture
Wells Fargo
Jul 20201 yr 4 mosOct 2021

Bengaluru, Karnataka, India

As a Senior Scrum Master/Team Coach in Wells Fargo, Bangalore helping teams with their agile transformation. Lead the creation of Scrum Master CoP in offshore and running it. Working with teams to improve their KPI and assessing agile maturity for them. Submitting last 5 sprint trends to higher management showing them Velocity trend, Predictability and issues completed per sprint.
Infosys
Dec 20181 yr 8 mosJul 2020

Worked as Lead Consultant - Agile Delivery Consulting with Infosys, Bangalore. Worked as an Agile Coach/Scrum Master. Helping team to adapt agile process properly and motivating them to be high productive. Removing impediments for development team so that they work smoothly and deliver high quality product. Worked with offshore Development team to make sure they delivery their assigned work in Sprint on time and to help them achieve higher velocity in the project. Worked closely with Product Owner to make sure that all the stories are written properly and everyone in Scrum Team understand them properly. Worked on Streamline product back log with help of Product Owner. Responsible for making all Scrum event (Backlog grooming; Sprint Planning; Daily stand ups; Sprint reviews & Retrospectives) on time and time boxed. Sharing Scrum KPI’s with stakeholders: # Velocity trend # Sprint Efficiency in % : Story points completed / story points committed # In sprint defects bugs trend # Regression issues bugs trend # Spillover stories numbers and trends # FTR : First time right ( How many times the story failed ) ( FTR story is that passed without any defect # Production Issues trend # RCA (Root cause analysis field on each bug) (To see the major reasons for bugs/defects) Leading agile delivery for cloud DB migration (AWS & Azure) & Legacy modernization projects for a leading financial services client. Working on helping clients migrate their MS SQL on-prem DB to AWS Aurora PostGreSQL by implementing 100% CI-CD automation. Implemented IAAC (Infrastructure as a code) to automate the creation of AWS infrastructure by just 1 click. Worked on a legacy modernisation project related to Stock Plans, where helped client replacing mainframe related process with RESTFUL API and building a new more efficient & cost effective solution.

Education

bangalore university

MCA, Computer Science

bangalore university

20033 yrs2006

BCA, Computer Science

Chaudhary Charan Singh University

20003 yrs2003

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Headline

@Twilio - Agentic Automation | Process Automation | Process Transformation

About

Technology leader with over 18 years of experience in the software industry, specializing in Agile delivery, enterprise automation, and digital transformation. I hold multiple industry-recognized certifications including PSM II, PSM I, and SAFe® 5 Agilist. Currently serving as a Senior Engineering Manager at Twilio, where I lead a team focused on Process Automation (RPA). I partner closely with business stakeholders to identify operational inefficiencies and implement automation solutions that drive scalability and efficiency. Previously, I was Vice President of Technology at HDFC, where I spearheaded key digital initiatives such as integrating Demat account details (HDFC Securities) into the mobile app, enabling customer profile updates via in-app redirections, and launching DigiPassbook features—enhancing mobile-first customer experiences. Earlier at Twilio, I served as an Agile Program Manager, and prior to that, as a Senior Scrum Master/Team Coach at Wells Fargo, where I led agile transformation efforts. I established and ran the Scrum Master Community of Practice (CoP) at the offshore center, guided teams in improving KPIs, assessed agile maturity, and presented executive reports highlighting velocity trends, predictability, and sprint performance metrics. I have also worked as a Lead Consultant – Agile Delivery at Infosys, providing agile coaching and delivery oversight for cloud database migration (AWS & Azure) and legacy modernization projects for a major financial services client. Earlier in my career, I spent a decade with Accenture as an Application Development Associate Manager in both Bangalore and Charlotte, NC, managing Agile delivery, team performance, and financials for a large banking client. My journey began as a Senior Software Engineer at Honeywell Technology Solutions, where I spent 2.6 years developing enterprise solutions.

Location

Bengaluru

Work experience

Senior Engineering Manager at Twilio, Jan 2025 - Present · 1 yr 8 mos, Remote, I lead a team focused on Process Automation (RPA). I partner closely with business stakeholders to identify operational inefficiencies and implement automation solutions that drive scalability and efficiency.

Vice President - Tech & Digital at HDFC Bank, Nov 2023 - Jan 2025 · 1 yr 3 mos, Bengaluru, Karnataka, India, Program and Delivery manager for new HDFC new banking app. End to end delivery responsibilities of feature and product launch. Working on process & test automation using AI. Managing 2 delivery POD with 20 team members. Responsible for project and team budgeting and resource management.

Agile Program Manager at Twilio, Oct 2021 - Nov 2023 · 2 yrs 2 mos, Bengaluru, Karnataka, India, Agile Transformation Consulting. Helping teams with their agile transformation. Implementing agile best practices to achieve better productivity and value to end customers. Managing development teams impediments and resolving. Coaching teams to adapt Agile way of working. # Partner with the product and engineering teams to effectively create and develop the roadmap product and backlog # Coach team members with the correct use of agile project management principles and empower them in self organising # Build program plan from inception to closure and manage risks, issues, dependencies and various decisions along with devising appropriate risk responses to minimize the impact on the projects # Partner with the Audit team and create audit related documentation to clear audits # Transform the team to a cohesive high performing agile team to accelerate speed of insights for 2500+ Twilions # Assess agile maturity of the team and build a coaching plan based on the team metrics # Build various reports and metrics on JIRA & ServiceNow for leadership reporting # Facilitate scrum meetings (sprint planning, retrospectives, daily stand-ups, etc.) # Foster an inclusive environment for the team by conducting various events at the Hub level (Pan India) and team level to improve the overall team morale and drive autonomous team culture

Senior Scrum Master at Wells Fargo, Jul 2020 - Oct 2021 · 1 yr 4 mos, Bengaluru, Karnataka, India, As a Senior Scrum Master/Team Coach in Wells Fargo, Bangalore helping teams with their agile transformation. Lead the creation of Scrum Master CoP in offshore and running it. Working with teams to improve their KPI and assessing agile maturity for them. Submitting last 5 sprint trends to higher management showing them Velocity trend, Predictability and issues completed per sprint.

Lead Consultant at Infosys, Dec 2018 - Jul 2020 · 1 yr 8 mos, Worked as Lead Consultant - Agile Delivery Consulting with Infosys, Bangalore. Worked as an Agile Coach/Scrum Master. Helping team to adapt agile process properly and motivating them to be high productive. Removing impediments for development team so that they work smoothly and deliver high quality product. Worked with offshore Development team to make sure they delivery their assigned work in Sprint on time and to help them achieve higher velocity in the project. Worked closely with Product Owner to make sure that all the stories are written properly and everyone in Scrum Team understand them properly. Worked on Streamline product back log with help of Product Owner. Responsible for making all Scrum event (Backlog grooming; Sprint Planning; Daily stand ups; Sprint reviews & Retrospectives) on time and time boxed. Sharing Scrum KPI’s with stakeholders: # Velocity trend # Sprint Efficiency in % : Story points completed / story points committed # In sprint defects bugs trend # Regression issues bugs trend # Spillover stories numbers and trends # FTR : First time right ( How many times the story failed ) ( FTR story is that passed without any defect # Production Issues trend # RCA (Root cause analysis field on each bug) (To see the major reasons for bugs/defects) Leading agile delivery for cloud DB migration (AWS & Azure) & Legacy modernization projects for a leading financial services client. Working on helping clients migrate their MS SQL on-prem DB to AWS Aurora PostGreSQL by implementing 100% CI-CD automation. Implemented IAAC (Infrastructure as a code) to automate the creation of AWS infrastructure by just 1 click. Worked on a legacy modernisation project related to Stock Plans, where helped client replacing mainframe related process with RESTFUL API and building a new more efficient & cost effective solution.

Education

MCA, Computer Science, bangalore university

BCA, Computer Science, Chaudhary Charan Singh University