Pavitra Prakash profile photo 1 on Tal

Pavitra Prakash

Pega Developer at Capgemini

Bengaluru

7+ years of work experience

Capgemini
Jul 20215 yrsPresent

India

Worked on the Universal Ticketing Platform (UTP), a unified enterprise ticketing solution enabling seamless customer and agent experiences across channels. Designed scalable case management workflows, service integrations, and admin capabilities including routing, SLAs, queues, and user management. Implemented intelligent automation for ticket creation, assignment, and escalation using business rules and data models. The platform consolidated legacy systems, improved operational efficiency, and contributed to significant cost savings and reduced ticket volumes.
Capgemini
Jul 20211 yrJun 2022

Bangalore Urban, Karnataka, India

Adamma Info Services Pvt Ltd
Aug 20201 yrJul 2021

Bengaluru, Karnataka, India

Handled end-to-end background verification processes including employment, education, and referral checks to validate candidate credentials. Verified employment history, job roles, and employer authenticity to ensure accuracy of applicant information. Conducted education verification to confirm institutions, degrees, certifications, and attendance timelines. Performed reference checks to assess professional competency, work ethic, integrity, and overall suitability.
Bharat Electronics Limited, Bangalore Karnataka
Feb 20191 yr 1 moFeb 2020

Bengaluru, Karnataka, India

Gained foundational experience in Python software development practices with exposure to NLP and machine learning concepts and their core techniques. Worked with Python libraries including Pandas, NumPy, Keras, and NLTK for data processing and model development. Contributed to work on Electronic Voting Machines (EVM), understanding the functionality of both Balloting and Control Units. Supported system behavior analysis and reliability considerations for EVMs used in General and State Elections.
Bharat Electronics Limited (BEL)
Feb 20191 yr 1 moFeb 2020

• Worked on Python programming and basic machine learning techniques. • Gained experience using Python libraries such as matplotlib, scikit‑learn, and keras. • Assisted in implementing basic data analysis and automation tasks.
Hometriangle
Apr 20187 mosOct 2018

• Responsible for day-to-day operations involving partners and customer interactions. Active involvement in understanding the technical issues with the software used and working with the team for resolution for smooth functioning.

Pavitra’s AI Stack

claude code
claude code
deepmind
deepmind
mistral
mistral
perplexity
perplexity

Education

Bachelor of Engineering, Computer Science

UBDT College of Engineering, Davangere

20134 yrs2017

PUC, PCMB

Government junior college

20112 yrs2013

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Headline

Pega Developer at Capgemini

About

Certified Senior System Architect (Pega - 5 Yrs) with 7 years of experience designing scalable enterprise solutions within the BFSI and FMCG domains. I specialize in complex case management, RESTful integrations, and leading Agile delivery from refinement to deployment. Currently leveraging new proficiency in Python, NLP, and AI to integrate intelligent automation into robust system architectures.

Location

Bengaluru

AI stack

claude code

deepmind

mistral

perplexity

Work experience

Associate Consultant at Capgemini, Jul 2021 - Present · 5 yrs, India, Worked on the Universal Ticketing Platform (UTP), a unified enterprise ticketing solution enabling seamless customer and agent experiences across channels. Designed scalable case management workflows, service integrations, and admin capabilities including routing, SLAs, queues, and user management. Implemented intelligent automation for ticket creation, assignment, and escalation using business rules and data models. The platform consolidated legacy systems, improved operational efficiency, and contributed to significant cost savings and reduced ticket volumes.

Senior Analyst at Capgemini, Jul 2021 - Jun 2022 · 1 yr, Bangalore Urban, Karnataka, India

Analyst at Adamma Info Services Pvt Ltd, Aug 2020 - Jul 2021 · 1 yr, Bengaluru, Karnataka, India, Handled end-to-end background verification processes including employment, education, and referral checks to validate candidate credentials. Verified employment history, job roles, and employer authenticity to ensure accuracy of applicant information. Conducted education verification to confirm institutions, degrees, certifications, and attendance timelines. Performed reference checks to assess professional competency, work ethic, integrity, and overall suitability.

Graduate Apprenticeship Trainee at Bharat Electronics Limited, Bangalore Karnataka, Feb 2019 - Feb 2020 · 1 yr 1 mo, Bengaluru, Karnataka, India, Gained foundational experience in Python software development practices with exposure to NLP and machine learning concepts and their core techniques. Worked with Python libraries including Pandas, NumPy, Keras, and NLTK for data processing and model development. Contributed to work on Electronic Voting Machines (EVM), understanding the functionality of both Balloting and Control Units. Supported system behavior analysis and reliability considerations for EVMs used in General and State Elections.

Engineer Intern at Bharat Electronics Limited (BEL), Feb 2019 - Feb 2020 · 1 yr 1 mo, • Worked on Python programming and basic machine learning techniques. • Gained experience using Python libraries such as matplotlib, scikit‑learn, and keras. • Assisted in implementing basic data analysis and automation tasks.

Customer Care Executive at Hometriangle, Apr 2018 - Oct 2018 · 7 mos, • Responsible for day-to-day operations involving partners and customer interactions. Active involvement in understanding the technical issues with the software used and working with the team for resolution for smooth functioning.

Education

Bachelor of Engineering, Computer Science, UBDT College of Engineering, Davangere

PUC, PCMB, Government junior college