Headline

Client-Facing Product & Design Professional

About

I am a client-facing product professional with a strong foundation in product and system design, experienced in managing complex customer requirements and translating them into executable solutions. With 3+ years of experience working closely with clients, I handle requirement discussions, regular calls, follow-ups, and implementation coordination to ensure successful delivery and post-delivery outcomes. Rather than acting as a passive point of contact, I take active ownership of problem-solving, clarification, and alignment between customers and internal teams. My design background allows me to visualize solutions early, anticipate constraints, and support smoother implementation and adoption. I stay involved beyond initial delivery, using feedback and real-world inputs to improve outcomes and reduce repeat issues. I thrive in roles that combine customer ownership, product understanding, and end-to-end responsibility across implementation, relationship management, and continuous improvement.

Location

Greater Coimbatore Area

AI stack

n8n

notion

openai

perplexity

Work experience

Product Design and Client Relation ship at Freespace, Apr 2022 - Present · 4 yrs 2 mos, Coimbatore, - Designed 30+ custom sensor & mounting solutions - Worked with global clients (Netflix, Porsche, Nasdaq, DLA Piper) - Reduced rework / approval iterations - Used AutoCAD + SolidWorks - Followed revision control / documentation discipline - Owned client communication and implementation coordination, acting as the primary bridge between customers, internal teams, and delivery.

System Engineer at Freespace, Apr 2022 - Present · 4 yrs 2 mos, Owned client communication and relationship management, acting as the primary point of contact for requirement discussions, regular customer calls, and structured follow-ups. Worked directly with global enterprise clients such as Netflix, Nasdaq, DLA Piper, and STV, handling requirement clarification, expectation alignment, and ongoing coordination. Supported customers through implementation and post-delivery phases, ensuring issues were tracked, prioritized, escalated, and resolved effectively. Managed customer issues and requests using Freshdesk and Jira, maintaining accurate documentation and timely closure. Coordinated with internal teams using ClickUp and Celoxis to track tasks, timelines, and customer deliverables. Leveraged product and system design expertise to visualize solutions, anticipate constraints, and support smoother technical implementation. Used AutoCAD and SolidWorks to develop and modify system layouts and design references supporting implementation and client discussions. Incorporated customer and field feedback to improve outcomes, reducing repeat issues and rework by approximately 25–30%. Maintained structured documentation for requirements, changes, and communication history to ensure transparency and continuity.

Education

Bachelor of Engineering, Mechanical Engineering, CMS College of Engineering and Technology

cms