---
title: "Parvez Alam - Workforce Management (WFM) Specialist/Analyst in Pune Division | Tal"
description: "Meet Parvez Alam, Workforce Management (WFM) Specialist/Analyst At Credence Resource Management based in Pune Division."
image: "https://tal.club/meet/parvez-alam/share-image"
---

# Parvez Alam on Tal

## Headline

Workforce Management \(WFM\) Specialist/Analyst At Credence Resource Management

## About

Experienced Senior Quality Assurance Analyst with a demonstrated history of working in the information technology and services industry\. Skilled in Sales, Sales Operations, Market Research, Management, and Pre\-sales\.

## Location

Pune Division

## Work experience

Workforce Management \(WFM\) Specialist/Analyst at Credence Global Solutions, Oct 2024 \- Present · 1 yr 8 mos, Pune, Maharashtra, India, As a Workforce Management Specialist, I’m responsible for aligning staffing with operational goals to ensure seamless service delivery\. My key duties include: Forecasting & Scheduling: Analyzing historical trends to forecast demand and create schedules that balance employee needs with business requirements, especially during peak times and events\. Real\-Time Monitoring: Overseeing call volumes and agent availability to make intraday adjustments, such as scheduling breaks and offering overtime, to maintain service levels\. Performance Analysis: Tracking key metrics like schedule adherence and occupancy rates, providing regular reports that inform workforce efficiency improvements\. Collaboration & Systems Management: Partnering with HR and Operations on staffing strategies and managing WFM tools \(Verint, NICE\) to ensure accuracy in data and schedules\.

Subject Matter Expert at Ziff Davis Performance Marketing, Aug 2017 \- Aug 2024 · 7 yrs 1 mo, Pune Area, India

Business Analyst at Atidiv, Nov 2016 \- May 2017 · 7 mos, Pune Area, India

## Education

Bachelor of Arts \- BA, Social Sciences, Madhya Pradesh Bhoj \(Open\) University

[View the original profile](https://tal.club/meet/parvez-alam)

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