Headline

Product Manager at TATA Communications | SAFe® Product Owner / Product Manager

About

I build products where AI does the unglamorous work — turning a five-minute support ticket into a five-second conversation, or a manual escalation into something a customer never has to think about. Senior Product Manager with 6+ years in product management and 10 years in tech, across B2B and B2C marketplaces. Mostly end-to-end ownership: strategy and multi-quarter roadmaps through Agile delivery with engineering, design, data, and operations. At Tata Communications, I own the roadmap for an enterprise customer-experience platform serving 25,000+ users. We shipped a conversational AI agent for tickets, service status, and invoices in natural language. I also launched an API Marketplace that opened a new usage-based revenue stream, and redesigned ticketing and billing into self-service — lifting NPS by 2 points. At Tech Mahindra, I took a corporate freelancing marketplace from ideation to launch — the company's first move into the gig economy. 12,000 freelancers onboarded in 10 days, 20+ features including AI skill-matching, $200K saved by replacing agency spend. Here is some of the prototypes for the case studies for products I use or have seen people struggle with: 1. Wealthify Me - an AI enabled Mutual Fund recommendation app (new) - https://wealthifyme.lovable.app 2. LinkedIn Job Application AI Consultant: https://expando-ai.lovable.app/ I started as a software engineer, which still shapes how I work with engineering teams — I'd rather understand the constraint than negotiate around it. Happy to talk AI products, marketplaces, or the gap between a demo and something people actually use.

Location

Bengaluru

AI stack

claude code

cursor

lovable

n8n

notion

Microsoft Copilot

Work experience

Product Manager at Tata Communications, Nov 2021 - Present · 4 yrs 10 mos, India

Product Manager at Tech Mahindra, Apr 2020 - Oct 2021 · 1 yr 7 mos, Pune Division, Maharashtra, India, Flex ( now Begig) is a Tech Mahindra owned freelancing marketplace to find the right talent at the right time, for the right time for all types of digitally delivered services. With it's AI enables talent matching, lambda engine for project management and planning and best in the market features, it is here to disrupt the way MNCs deliver and an entry point into the ever growing culture of gig economy for Tech Mahindra. #gigeconomy #freelancing #ecommerce

Manager Corporate Strategy at Tech Mahindra, Jan 2020 - Apr 2020 · 4 mos, India

Digital Transformation consultant at Tech Mahindra, Jul 2018 - Jan 2020 · 1 yr 7 mos, Pune, Maharashtra, India

ESD training at Zensar Technologies, Feb 2015 - Jul 2015 · 6 mos

Education

diploma, Business Administration and Management, General, Harvard University

Bachelor of Engineering (B.E.), Computer Engineering, Savitribai Phule Pune University